Job Description

Lead, mentor, and train service technicians and support staff to enhance team performance and skill development
Assist in assigning and scheduling work to maximize resource utilization and ensure optimal task distribution
Conduct performance reviews, providing constructive feedback to support staff growth and development
Foster a positive, collaborative, and high-performing work environment that encourages team engagement
Professionally address customer inquiries, complaints, and service requests to ensure satisfaction
Build and maintain strong relationships with customers, ensuring a consistent and high level of service
Oversee daily operations, including workflow, quality control, and service department efficiency
Implement process improvements to boost productivity, efficiency, and overall service quality
Manage the departments budget, tracking labor, parts, and overhead costs to optimize financial performance
Collaborate with cross-functional teams to enhance department efficiency and stay aligned with broader business goalsSkills & Experience:
A diploma or higher qualification in Mechanical or Electrical Engineering, or a degree in Management
Minimum 5 years of senior management experience in a service and sales-focused organization
Strong customer orientation with a demonstrated history of success in service management
Practical experience as a technician, either in the field or within a workshop settingMinimum requirements
A diploma or higher qualification in Mechanical or Electrical Engineering, or a degree in Management
Minimum 5 years of senior management experience in a service and sales-focused organizationOnly South African Residents or individuals with a relevant South African work permit will be considered.Contact CHANE DIPPENAAR on

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