Job Description

Main job functionThis role will own Customer solutions for standard and non-standard requirements. Internal Technical focus 60%, external Customer focus 40%. Engineering background with growth into the architecture function would be key. This is a full-time role based in Umhlanga, Durban and form part of the core Architecture function within the businessKey Responsibilities:Pre-Sales, Sales and Customer interfaceResponsible for solution feasibility, qualification and articulationDetermination of internal and external technology/technical, pricing and vendor requirements for solutionsProduction and provision of customer design requirementsEnsure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project deliveryProvide technical and solutions support for our sales team and assist in evaluating opportunities based on technical requirements and alignment with business capabilitiesInternal engagements with sales and project teamsExternal engagements with customers and suppliersTechnical interfaceConsult with the technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet customer requirementsEnsuring compliance with clients architecture and engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD)Technical oversight of the development and delivery of the Solution over the project lifecycleAnalysis of infrastructure resource utilization, trending, and capacity planningInternal engagements with engineering teamsOperations interfaceProduction and provision of complete solutions delivery and support packs in line with operations (Delivery and Support) requirementsInternal engagements with support teamsWork both individually and as part of a team where appropriateFulfil any training and/or examination requirements as per clients skills and certification matrixParticipating in and contributing to internal and external meetings as requiredBe willing to carry out or assist with such tasks as may be required to achieve deliverablesBe willing and able to work in such locations as relevant to the successful delivery of the assigned projectsAlways be a professional and courteous representative for the companyKey RelationshipsInternal sales, operations and engineering teamsSuppliers and third-party vendorsCustomers engineering teamsRole PotentialIncrease in the scope of customers and/or solution complexities with additional experience, and improved knowledge of the clients portfolio of services and customers.More in-depth involvement in the product development area of the business with increased responsibilities.Necessary Experience and/or Qualification5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry5+ years of Technical Engineering experienceRelevant network certifications an advantage i.e. Cisco, Fortinet, AWS and/or AzureDeep technical understanding of networking, voice and secure cloud products and servicesKnowledge and experience of physical network infrastructureExperience in communicating complex technical solutions directly with customersExperience in articulating technical designs and requirements in a structured formatPersonal Skills/Competencies RequiredExcellent written and verbal communication skillsExcellent Visio skill in creating diagrams both internal and external facingExcellent documentation and technical design documentation skillsTechnical and strong analytical skills requiredCreative approach to problem solvingInterpersonal communication and customer service skillsSelf-motivated, project and account management experienceTravel to prospective customers sites as necessaryAbility to follow standard engineering principles and practicesAble to create strong relationships with customersA Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

Armstrong Appointments