Job Description

LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.We are looking for a Qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations Call Centre team.The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The individual will also facilitate an assessor role and will be required to carry out on-site vehicle inspections and compile technical reportsThe successful candidate will report directly to the Technical Call Center Manager.
Specific Role Responsibilities

• Handling incoming calls, processing claim requests and ensuring that monthly service level targets are met, both personal and departmental
• Verifying vehicle and contractual details and supplying dealers with information on request
• Assess technical information on current and previous claims for possible warranty coverage
• Admin duties related to claims and authorisations
• Maintaining unresolved claims to ensure timeous turnaround times of authorisations
• Maintaining high levels of customer service and professionalism and integrity at all times
• Liaising with all internal divisions and providing info to necessary parties
• Scrutinizing of dealer quotes to minimize costs
• Assisting other teams when the situation requires it
• Analysing claims to highlight possible trends and escalating accordingly
• Carrying out vehicle inspections and compiling assessment reports
• Meeting with dealers/clients to discuss vehicle repairs and condition
• Acting as a representative of LiquidCapital in technical meetings with OEMs and clients
• Will be required to travel to various dealers/workshops to assess vehicles

• Grade 12 / Matric
• Qualified Technician (Mechanic) - not negotiable
• Minimum of 1 2 years Authorisation Call Centre experience
• Minimum 5 years Motor Industry experience as a qualified technician and strong technical knowledge of vehicles
• Fleet management experience is advantageous

• Computer literate (Full MS Office)
• Excellent telephone and communication skills
• Ability to Multi-task
• Ability to compile detailed assessment reports
• Excellent time management
• Deadline driven
• Action orientated
• Approachable
• Customer focus
• Peer relationship building
• Proactive and engaging
• Negotiating skills
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy
• Strong analytical skills
• Own & live up to company values

• Clear credit & criminal record
• Reliable or own transport

Motus