Job Description

Position summaryIndustry: Wholesale & Retail TradeJob category: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: NoIntroductionTo ensure the enablement and delivery of innovative technology based digital solutions in order to satisfy business and IT requirements. Operationalize world class services to ensure Woolworths business systems are operating cost effectively and efficiently.Job description

• Ensure effective Stakeholder Management to reduce risk

o Communicate progress, status, events, planned activities and issues to all relevant parties.o Communicate technical decisions, discoveries, practices, processes, knowledge and information.

• Deliver New Technologies in support of business strategic objectives

o Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategieso Test new technologies derived from approved business cases and manage implementation where appropriate, i.e., Software.o Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.o Understand and keep abreast of the Woolworths IT technical infrastructure by using the appropriate internal sources of information

• Maintain Technologies to enable to operational stability

o Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.o Ensure set standards implemented and adhered in support of a healthy and stable environmento Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.

• Provide thought leadership to ensure best delivery of industry practice

o Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.o Ensure that sustainability and impact of the administration of technical solutions are understood and taken into account when technical solutions are proposed.

• Deliver Solutions and Support Complex and Diverse technologies and Platforms

o Be a subject matter expert of multiple technologies and platformso Investigate and remediate complex problems directly and indirectly linked to your area of responsibility

• Manage tasks within a team to ensure effective and quality delivery

o Keep Track of tasks and identify risks and challenges that could compromise delivery.o Be an ambassador of the team and be capable of playing the role of liaison between customer, EUC and Infrastructure.Minimum requirements

• Grade 12 and relevant degree/diploma (3 years)
• 3 years relevant experience (preferable experienced broadly across multiple areas of IT)

Additional Criteria

• Thorough knowledge of Woolworths business systems
• Extensive knowledge of all mainstream IT technologies
• Ability to apply emerging technologies to business solutions
• Thorough working knowledge of technologies used at Woolworths
• Knowledge of Woolworths IT landscape, including systemic understanding of key business linkages and dependencies
• Is aware of and responsive to internal and external events and influences on the technical landscape
• Looks beyond symptoms to uncover root causes of problems to be solved
• Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
• Demonstrates a results-oriented mindset in planning and implementing activities/projects
• Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
• Listens attentively and checks understanding of the message being received.
• Prepares clear, well-structured presentations using a variety of tools and techniques.
• Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit.
• Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation.
• Anticipates change and continuously remains prepared for change
• Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change.
• Hands-on technology experience (including, but not limited to)

• Microsoft (including OS, SCCM, O365 etc)
• Anti-virus
• Mobile Computers (traditionally known as Scanners)
• Point of Sale
• Printing
• Digital eco-system

• Connectivity
• End User Devices
• Shared Applications
• Project management skills
• Relevant business/retail knowledge
• Communicating, reporting and influencing
• Solutions focused and systemic thinker.
• Ability to plan and prioritize.

Woolworths