Job Description

JOB TITLE: TECHNICAL / SPECIALIST MAINTENANCE MANAGER WC (Western Cape)REPORTING LINE: OPERATIONS MANAGERROLE PURPOSETo manage and coordinate the technical / specialist maintenance related functions to ensure that our clients buildings and projects in the Western Cape are effectively and efficiently maintained.ROLE DELIVERABLESKey Performance Areas Activities Key Performance IndicatorsTechnical MaintenancePlan, coordinate, and assign activities to the maintenance team. (Prioritize critical items)Provide input into the development of the reactive and planned maintenance budget.Co-ordinate department activities with other department activities and or programs, including the scheduling of meetings and the resolving of problems.Respond to emergencies timeously as needed.Ensure that health and safety protocols are adhered to.Train staff safety at workplace skills. (monthly and record)Perform some technical maintenance tasks where needed.Monitor and manage the quality of work performed by the maintenance team.Maintenance procedures effectively implementedWork order roll-over from one year to the next is not more than 10% of total work orders received.Ensure maintenance staff completes a minimum of 4 reactive work orders per day.A safe workplace is created with few or no incidents.Maintenance work is planned and scheduled to ensure quick response timesMaintenance completed meets quality requirementsKey Performance Areas Activities Key Performance IndicatorsProvide technical expertise to contractors and or maintenance team.Most efficient practice is followed to complete tasks.AdministrationManage and report on actual expenses vs approved budget.Prepare reports related to materials and supplies used to complete work.Ensure an adequate supply of repair and replacement materials.Report weekly on all critical issues on site.Complete tasks in action item list timeously and report on this weekly.Maintain good records related to all aspects of assets in the WC.Attend to special assignments given by the Operations Manager as a matter of priority.Inspect and evaluate reporting from supervisor and staff (i.e. timesheets, work orders, etc.)Maintenance expenses are within the approved budget.Stocktaking matches material requested, bought, and used.Accurate reporting and records are maintainedReports are submitted accurately and in time.Staff ManagementBuild an effective and successful team.Manage staff disciplinary processes as per labour law requirements.Address staff issues and concerns.Performance management of staff including:Conducting monthly one on onesConducting annual performance reviewsDefining performance objectives and outcomesFocus on skills developmentStaff performance outcomes achieved.Staff are content, positive, and performance driven.Staff who do not score satisfactory during the performance appraisal are given special attention until they perform to the level as expected.ROLE REQUIREMENTSQualifications and ExperienceA minimum of a Grade 12 or NQF 4 is required.At least 5 years supervisory experience, preferably in a technical maintenance environment.Basic MS skills are required (Word, Excel and Outlook)ABET 4 literacy and numeracySkillsCommunicationCustomer serviceRelationship managementFinancial accounting and budgetingPlanning and organizingProblem-solvingPerformance managementGathering and analyzing informationMaintenance planningSafety and security standardsComputer (MS word, excel and outlook)AttributesEmotional controlAssertivenessPersuasionInterpersonal skillsAttention to detailSituational sensitivityKEY INFLUENCESInternalOperations ManagerRegional ManagerClient Services ManagerHousing Manager and SupervisorExternalTenantsService providersStake Holders

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