Job Description

Key Responsibilities
Process Management

• Manage throughput for defined IPC processes by analysing scheduled expectations for each process.
• Provide technical assistance on all equipment and software within the processing centre as required.
• Evaluate job requirements and recommend the best methodologies and equipment to ensure optimal throughput and accuracy.
• Provide technical support to clients both onsite and via phone.
• Oversee scheduled maintenance and servicing of processing equipment to ensure maximum uptime.
• Report on scheduled maintenance and consumable utilisation of equipment to the Processing Centre Manager.
• Assist in evaluating job requirements to recommend suitable methodologies and equipment.
• Support the sales team in presenting IPC processes and software applications to clients.
• Assist in setting up new equipment and software for upcoming projects or updates.
• Stay informed on networking and software platforms relevant to the role.
• Manage data analysis, merging, and importing/uploading of data.
• Demonstrate problem-solving skills to address technical issues efficiently.
• Manage tight deadlines and work effectively under pressure.
• Maintain a strong focus on detail, quality, and accuracy.

People Management

• Ensure team members are properly trained and equipped with the necessary skills to perform their tasks efficiently.
• Foster a positive working environment that boosts staff morale and enhances productivity.

Supervisory Responsibilities

• No direct supervisory responsibility.

Minimum Qualifications, Experience, and Knowledge
The ideal candidate will meet the following requirements:

• Project Management Diploma or relevant IT-related qualification.
• Advanced proficiency in Microsoft Excel.
• At least 3 years of technical experience in a document processing environment.
• Experience with Microsoft SQL and Access databases is advantageous.
• Strong technical knowledge in data management will be beneficial to the role.
• Excellent problem-solving skills to address challenges and optimise processes.
• A valid drivers license and own vehicle essential.

This role provides an exciting opportunity to apply your technical expertise and problem-solving skills in a dynamic and fast-paced environment, supporting continuous improvement initiatives and contributing to operational excellence.*Only shortlisted Candidates will be contacted*

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