Job Description

For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town.Responsibilities

• Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects
• Technical selling, consultation and support of customers and in respect of the companys Solar PV products and systems in both - commercial and residential markets
• Technical On-Site and telephonic support
• Repair and assessment of product in our Service Centre as well as managing of product return processes
• Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients
• Support Department Manager when implementing new products and services
• Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the companys knowledgebase and training of colleagues
• Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc
• Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown
• Preparing Solar PV designs in the companys design software PV Manager. Commencement of internal and external trainings herein
• Drawing of single line diagrams
• Being the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service

Qualifications

• Bachelors Degree in Electrical or Mechanical Engineering is preferred
• Knowledge and experience in the SOLAR field is an asset
• Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
• Minimum 2 years technical experience in the SOLAR industry
• Excellent written and verbal communication skills required
• Excellent Afrikaans and English skills
• Willingness to work in a fast-paced, customer facing environment
• Ability to organize, prioritize and effectively multi-task daily and meet deadlines
• Assertive, confident and clear communicator - via e-mail, phone and face-to-face
• Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
• Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset
• Must have valid state drivers license

Benefits

• Competitive compensation
• Attractive vacation arrangements
• Career path opportunities for top performers in a growing industry

Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com

ABC Worldwide