Technical Support Role
Cape Town, Western Cape, South Africa
Job Description
SUMMARY:
We are seeking highly skilled Technical Agents to join our Lightspeed HOSPO Team, a dynamic
environment where your expertise and passion for technology will shine.Responsibilities & Duties:As a valued member of our elite support team, your key responsibilities include:
- Delivering an exceptional customer experience through technical support.
- Acting as the liaison between customers and internal departments.
- Promptly troubleshooting and resolving customer issues.
- Documenting and tracking customer issues and their resolutions.
- Following established escalation procedures when necessary.
- Collaborating with team leaders to continuously enhance customer experiences.
- Performing additional duties and responsibilities as assigned by management.
What Wexe2x80x99re Looking For:We seek English Support Specialists who possesses:
- 1-2 years of experience in a technical environment or an IT background.
- Excellent communication skills in English (written and verbal).
- A strong focus on customer service and exceptional attention to detail.
- Proven troubleshooting skills, particularly with new or complex issues.
- At least 12 months of customer service experience.
- Interest in providing opportunities for IT students seeking hands-on experience in a technical
- environment.
- Must be willing to work shifts.
- A passion for technology and problem-solving.
- Familiarity with macOS and iPadOS.
- Experience in retail or
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Job Detail
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Job IdJD1407933
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned