Job Description

Job Summary Minimum requirements:

• Relevant Degree or Diploma or Relevant Work Experience
• Previous Training and User Acceptance Testing Experience
• ETDP qualification would be advantageous
• Training on related areas and skills would be advantageous
• 5 - 7 years of related work experience as technical trainer / support or tester
• 5 years experience in a technical focused role
• 5 years experience in the telematics industry required

Job description:

• Delivery:

• Understanding of policy, planning and strategy of training needs to be conducted is required
• Assist in preparing the necessary documentation and material to successfully train internal customers
• Assist in preparing the necessary documentation and material to successfully train external customers
• Develop training needs analysis principles and process and Learning curriculum design.
• Conduct product training to internal and external customers.
• Transfer of technical knowledge to the greater teams and upskill team members.
• Conduct UAT testing, documentation and bug / issue reporting on prospective products prior to release.
• Use customer requirements and feedback to influence feature design improvements of products.
• Develop and manage a project plan, identify key internal and/or external resources required to make the project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify training goals, schedules, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure product successes.
• Act as liaison among business and product stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements gathered in feedback from customers.
• Facilitate change management, determine schedule impacts, and manage a project log together with the customers and account managers in successfully training the incumbents on company Fleet Solutions
• Manage timelines and ensure adherence to agreed project plan, project milestones and delivery of the project according to the schedule.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of products.
• Perform other duties, special projects and overall support as assigned by the Product Manager.
• Deal with internal clients on a technical level.
• Processes and Standards:

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.
• Training:

• Personal training and development that is aligned to the job profile

Salary offer: Negotiable + BenefitsJob Masters (Pty) LtdRecruiter

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