Job Description

Position summaryIndustry: Wholesale & Retail TradeJob category: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionTo drive, protect and enhance the Clicks brand by taking responsibility for ensuring all food products developed and sourced as part of the NPD development plan and subsequently sold in our stores are compliant and that the product meets regulations whilst constantly striving to deliver increased profitability and grow market share.Job descriptionManage Quality, Safety & Legislation

• To support the NPD team within their development plans to ensure quality and safety compliance across all PL development by adhering to legislation and NPD approval processes to protect the brand reputation and financial impact on the business.
• Implement the Clicks Technical Standards of Operation (CTSO) into the supplier base whilst maintaining all quality processes and correct paperwork.
• Manage product specifications and RAG process for each product and maintain the RAG database tracker.
• Ensure product specifications conform to the quality standards.
• Ensure Brand USPS are followed throughout product development and product lifecycle.
• Review and communicate TQM results to relevant stakeholders (including customer complaints, quality control results etc.)
• Report and feedback on quality timeously.
• Ensure the China QA office is used for all export requirements and the RAG process is followed.
• Own the DC release process to be implemented for all high risk/new launches.
• Prepare on going and timeous sales, quality and corrective action reports (including scorecard, supplier scorecards) for management through drawing, analysing and interpreting accurate data.
• Responsible for customer complaints/queries, red alerts, public product recall and product withdrawals.
• Lead regulatory change - to manage new legislative requirements into the categories, communicate and ensure total compliance of this within product and packaging developments.

Manage NPD & Costs

• Assist with bi-annual competitor quality review report
• Manage relevant technical information to enable final sign off of projects for product and packaging compliance.
• Provide input at concept stage to inform NPD buyers to make an informed decision at development stage.
• Lead technical product/ingredient/process innovation .
• Adherence and input to critical project path.
• Export - project framework/plan to retrofit product into international rules and launch timeously.
• Check open book costings and identify opportunities to optimise costs and challenge fixed costs related to technical aspects for products (Value Chain Optimisation) re-engineering of products.
• Tender evaluations - product/packaging and price.

Manage Suppliers & Inventory

• Regular audit scorecard to be obtained from an approved local and international supplier list bi-annually.
• Corrective action plan presented to key stake holders and implemented.
• Build up good working relationships with suppliers to benefit from key learnings.
• Resolve critical raw materials/sourcing issues.
• Understand the impact of low or no in-fills on the categories and resolve issues of quality/capacity.

Minimum requirementsEducation:Essential:

• Relevant technical qualification - ie. BSc Food Science, BTech (Food Technology)

Job Related Knowledge:Essential:

• Minimum of 3 years' experience

Desirable:

• Knowledge of proven technical experience within NPD
• Knowledge of technical processes, principles and import / export legislation is essential
• Knowledge of food labelling is essential
• Strong integrator and communicator - proven ability to work in a matrix and across categories
• Strong analytical and problem solving ability

Competencies:Essential:

• Leading and Deciding
• Supporting and Cooperating
• Interaction and Presenting
• Analysing and Interpreting
• Creating and Conceptualising
• Organising and Executing
• Adapting and Coping
• Critical Path Management

General

• To actively demonstrate the Clicks values in day to day activities

Clicks Group