Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Information Technology (IT)Management Level Senior Manager & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Policy, Strategy, and Leadership - Practice Support team provides strategic oversight, manages operations, and develops policies for all aspects of PwCs Information Technology team.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

JOB PURPOSEServes as a pivotal point of convergence for operational excellence and risk mitigation. Ensures that the firms IT products are efficiently managed, strategically aligned with business objectives, and fully compliant with all relevant regulatory and industry standards. This role is instrumental in fostering a culture of continuous improvement, compliance, and technological foresight, positioning IT as a key enabler of the firms success and resilience.A. JOB PROFILEPRINCIPAL ACCOUNTABILITIESCompliance Strategy and GovernanceDevelops and oversees a comprehensive technology compliance framework that aligns with ITSM (IT Service Management) practices, enterprise architecture, and business objectives, ensuring adherence to regulatory and industry standards.Establishes governance structures and policies for IT operations, architecture decisions, and compliance activities, ensuring clear guidelines and accountability across the department.Regulatory Awareness and Risk ManagementMaintains knowledge of relevant regulations and standards affecting IT operations and technology use within the firm, such as the Information Security Policy (ISP), ISO27001, Systems and Organization Controls (SOC 2) and International Standard on Quality Management (ISQM1).Conducts regular risk assessments to identify compliance risks associated with ITSM processes and enterprise architecture. Develops and implements risk mitigation strategies to address identified risks.Audit and ReportingCoordinates and oversees audits of IT practices, systems, and processes to ensure compliance with established policies, standards, and regulatory requirements.Ensures accurate and timely reporting of compliance status, audit findings, and risk assessments to senior management and relevant stakeholders. Maintains comprehensive documentation to support audit activities and compliance verification.Training and AwarenessDevelops and delivers training programs for the IT department and relevant stakeholders on compliance requirements, policies, and best practices to ensure firm-wide awareness and adherence.Promotes a culture of compliance within the IT department and across the firm, emphasizing the importance of compliance in supporting ethical practices, maintaining quality, protecting the firm, and ensuring trust.Collaboration and Stakeholder EngagementWorks closely with the central QMSE (Quality Management for Service Excellence) team and other departments to ensure a coordinated approach to technology compliance, sharing information and strategies to address common challenges.Strategic Compliance IntegrationIntegrates compliance considerations into ITSM processes and enterprise architecture planning, ensuring that compliance is not an afterthought but a foundational element of technology management.Incorporates compliance insights into strategic planning efforts, advising on the impact of regulatory changes on technology strategy and operations.KEY KNOWLEDGE & SKILLSBachelors Degree in Information Systems / Computer Science / Business Administration or equivalent experienceCertifications in ITSM (preferably ITIL 4 Strategic Leader or Master) or technology auditing (preferably CISA)Knowledge of the TOGAF enterprise architecture framework (certification is advantageous)5-10 Years total Experience3-5 years managing cross-functional teams in a complex, multinational environment.Strong background in strategic planning and executionProven ability to mentor and lead teams towards achieving strategic objectivesCritical and analytical thinkingOrganizational change managementProject managementCommunication and interpersonal skillsRelationship buildingCustomer centric focusFacilitation and persuasion skillsCollaboration with delivery teamsCultural sensitivityOutcome driven orientationEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date April 30, 2024

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