Job Description

Key Output

Ensure improved technology for all products in area of responsibility (CPI)

Management development on new products

Present technology issues to management

Manage and report on TSC (Technology Solution Centre) performance

Compile informative technology issue reports and address to Regional Service management

Provide expert technical support / providing continuous training sessions to all relevant employees

Resolve technology issues according to requirements

Build effective customer relationships

Ensure effective self-management and performance ownership

Manage strategic projects as advised periodically.

Driving Technology to grow the regional turnover and customer satisfaction.

Manage and support resources allocated in the region and ensure customer acceptance

Regional support of all aspects of the Cat Minestar System Management

Attend customer meetings, drew action plans with minutes and ensure customer satisfaction

Manage installation and selling of Product Link and Vision Link to non-VIMS machines in allocated regions

Manage and support all CAS Level 09 projects in the region.

Qualification, Experience and Competencies

>5 years' experience in Service management

Experience in earthmoving environment would be an added advantage

Experience in a project environment would be an added advantage

Advanced computer hardware and networking experience

Verbal and written communication (including presentation) (L2

Technical report writing (advanced content) / Verbal and written comprehension

Trouble shooting and problem-solving skills (L2)

Diagnostic skills (L2)

Drive, Energy and Initiative (results-focus) (L2)

Building customer relationships (L2)

Customer Responsiveness (L2)

Business and Financial Acumen (Including Commercial Orientation) (L2)

Machine and product specific technical knowledge and skills (L2)

Programme and Project Management(L2)

* Developing People (L2)