Job Description

Responsibilities:

• Actively leads the technical planning, design, maintenance and support of telecommunications systems

of both land lines and mobile devices. * Coordinate telecommunication needs and provide advisory service.

• Coordinate all company telecommunication needs and refer them to external vendors.
• Provide advice on telecommunication equipment upgrades.
• Implements and maintains telecommunications solutions systems to ensure uptime and reliability by

providing guidance and advice to business in respect of telecommunication solutions. * Establish voice networks by programming features, establishing interfaces and integrations,following industry standards. * Documents voice network by recording configuration diagrams and programming.

• Knowledge sharing on researched latest telecoms products relevant to the company's business.
• Provide technical support for selected land phones as well as cellular phones and provide advice

and guidance to business technologies and costs. * Responsible for the video conferencing technical installation and management thereof, therebyensuring optimized performance. * Manage the video conferencing facility.

• Investigate video conferencing technology and implement facility in consultation with ITC

infrastructure. * Coordinate conference facility connectivity and availability as per business requirements.

• Fault find and up keeping of all conferences and set up security for each conference.
• Back up and maintain of scheduling software and maintenance on all conference facilities.
• Testing and management of high-level broadcasts as required by business
• Ensures that backup and scheduling of software maintenance is undertaken timeously of all

telecommunications facilities/systems across the Group. * Execution of daily scheduled recording archiving tasks.

• Perform periodical backup of Call centre system configuration if changes do occur.
• Coordinate system services updates with service providers on the telecoms systems.
• Diagnoses malfunctions of systems, databases, network and a variety of equipment for the purpose of

identifying needed repairs and/or ensuring equipment is in proper working order. * Oversee all Call Centre telecoms needs and advise accordingly.

• Verifies service by testing and reprogramming circuits, equipment and alarms. Identify and correct

problems. * Maintains voice network by troubleshooting and repairing outages, updates documentation.

• Deliver proper client service to all internal and external stake holders

Requirements:

• Relevant Degree (Networking and or Telecommunications)
• Deliver Client Service
• Stakeholder focus
• Knowledge of the installation and repairs of traditional PABX and IP telephony systems.
• Knowledge of state-of-the-art call centre software.
• Knowledge of premise cabling design and installation.
• Knowledge of enterprise networks.
• 5 - 7 Years technical experience in networking or telecommunications.
• 5 - 7 Years technical experience of traditional PABX and IP telephony systems

IT Ridge Technologies