Job Description

We are looking for a savvy telecommunications & Video Conferencing Support to join our ICT team.RESPONSIBILITIES INCLUDE:To attend system maintenance and support the environment and infrastructure, solve and resolve problems found in the area and to oversee daily operations of the system.

• Assist with system maintenance, installations of latest and ensure that applications are online and working.
• Support users and branches by responding to tickets logged on the service desk
• Problem solving of any telecoms related issues.
• Daily operations (on-going tasks, Project management)Assisting multiple branches daily with voice related issues, attending to high rated incidents immediately. Provide daily support to call Centre and try to resolve any issues before escalating to support vendors. Log high incident call centre issues and escalate to support vendor.
• Environment (Health checks, Trends) Perform daily health checks and systems (HDD space performance) Check voice logging systems and call Centre at Head Office daily to ensure all systems are fully functional
• Communication and working in a team including the service desk.

Compile internal documents and products and authorize internal documentation such as environmental diagrams, installations / configuration documents and release notes, attend to disaster recovery and testing of systems and prepare all appropriate documentation, back up tapes and other needed equipment to conduct by annual disaster recovery operations at the appointed operations at the appointed DR Centre .

• Provide input to the senior telecommunication specialist regarding reports to be submitted to management on a weekly basis.
• Going the extra mile to resolve problems. Help team members to resolve problems and issues
• Training and mentoring team members to ensure quicker problem resolutions by the rest of the team.
• Provide inputs for the completion of telecommunication SOPs and policies

Undertaking, planning and implementation of policies and programs relating to architecture. Design , configure and keeping infrastructure and attached components, updated in accordance with technology environment.

• Branch rollout planning . Ensure that telecommunications equipment is located at branches at agreed time for opening. This include Telkom, Vodacom, VOIP equipment or any other services required from a telecommunications perspective
• Communicating branch rollouts, installations and incidents to the team and to vendors
• Stocktaking making sure enough routers, switches , phones, licenses to setup a branch on time or temporarily solutions are available to assist branches that go offline.
• Research for better Apps to improve current solutions , still conforming to policies and procedures.
• Maintenance renewal products under portfolio , planned and renewed on time before the maintenance expires.

Establish and maintain high level and effective relationships with external and internal clients , to provide for an 0n-going innovation in relation to infrastructure. To collaborate and integrate with other ICT departments and systems and work other team membersin operations. QA and product management to plan the deployment of software releases and continuously improve the infrastructure configuration process.

• Communication - always provide feedback on issues individual or team format.
• Liaison and collaboration with internal departments, branches, vendors to ensure telecommunication equipment works optimally.
• Integration - ensure that this happens seamlessly and all systems are always available .

Ensure management is aware of budgetary requirements involved in day to day activities. Take part and contribute to the yearly strategically budgetary planning of ICT infrastructure.

• Provide inputs to the ICT budgets for any telecommunications related items needed for the department as well as for branches.
• Where external vendors time will be required , provide feedback to the senior telecommunications specialist to identify and highlight this to management for budget purposes.

Management risk appetite limits (with reference to the risk appetite policy) as set formally across the group and approved by the board.

• Identify risks: Demonstrate that all the key risks have been identified (risk assessments)
• Monitoring and measuring risks against risk appetite: Demonstrate that the key risks have been continuously monitored against the approved risk appetite limits and thresholds .
• Risk mitigation strategies: Implement management actions that is to be require in the event of a risk appetite limit being breached or for the purposes of avoiding a breach in limits.
• Reporting: Formal reporting on a quarterly basis through the various risk committees on risk exposures.

QUALIFICATION REQUIREMENTS FOR THIS POSITION:

• Relevant Degree (Networking and or Telecommunications)

EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:

• Deliver Client Service
• Stakeholder focus
• Knowledge of the installation and repairs of traditional PABX and IP telephony systems.
• Knowledge of state-of-the-art call centre software.
• Knowledge of premise cabling design and installation.
• Knowledge of enterprise networks.
• 3 - 5 Years technical experience in networking or telecommunications.
• 3 - 5 Years technical experience of traditional PABX and IP telephony systems

AVBOB