Job Description

About Keen:Welcome to Keen, where art meets science. We're more than just another service provider or an outsourcing company. Keen acts as an integral extension of our clients' teams and business goals. Join our group of tastemakers specializing in digital marketing, creative, and customer experience, driving growth for our global clientele. Our vision is an ambitious one: to have best in class leaders and a culture of delivering excellence globally.If you're keen to advance your career, embrace challenges, and redefine what's possible in the digital realm, you might just be the perfect fit for our dynamic team. Join us, and let's unlock the full potential of our clients' brands together.Role DescriptionWe are seeking an experienced Outbound Telemedicine Sales Specialist to join our team. The ideal candidate will be responsible for reaching out to potential customers who have shown interest in prescription weight loss treatments but have not completed the telemedicine questionnaire. This position offers a unique opportunity to work in a dynamic and growing field, utilizing multiple communication channels to engage with clients and drive conversions.Work Hours and Location: 10 AM to 6 PM US-Eastern Standard Time (16:00 to 24:00 South African Standard Time). This role will be based in a hybrid remote and in-office in Cape Town. Proof of a quiet work location and internet speed test will be required for this roleResponsibilities:

• Contact potential customers via text messages, outbound phone calls, and emails to follow up on incomplete questionnaires.
• Inform leads about the benefits of the weight loss treatments and assist them in completing the telemedicine questionnaire.
• Schedule appointments with providers/doctors to address any questions or concerns potential customers may have.
• Track and manage leads using sales CRMs and other tracking tools.
• Conduct follow-ups and re-engage with leads as necessary.
• Meet daily contact and sales metrics.
• May be eligible for bonuses based on performance attainment

Requirements

• College degree and excellent English skills.
• Prior experience in healthcare, telemedicine, or medical sales is a plus.
• Required experience in sales or customer-facing roles
• Proficiency in using sales CRMs, lead tracking, email messaging, and phone tools.
• Strong communication and problem-solving skills.
• Experience working with US clients or healthcare companies is advantageous.
• Knowledge of HIPAA compliance is a benefit.

• Ability to work US-hour schedule in office Monday - Friday.
• Ability to get to/from our office located in the Foreshore district of Cape Town.

Benefits

• Hybrid remote/in-office
• Birthday off
• Professional development & training opportunities
• & More being added!

Required to be submitted in your application:Please upload a video file of yourself answering the following questions. Please ensure you are well lit, are clearly visible, speak clearly, and the total video is 2 minutes or less. * Please tell us a bit about yourself, who are you and why are you interested in a new role with Keen in this position.

• Tell us about your sales experience and have you worked in healthcare space sales before?
• How do you approach a new client that you've just been assigned?
• What is your experience with CRM tools?

Keen