Job Description

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Purpose of the Job

We are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.



To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.




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Job Objectives

Reduce the number of drop calls to zero Maintaining a service Level 95% Meet inbound calls target Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries. Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business Conform to QA guidelines as set out by operations Resolve and log client queries and complaints accurately using the provided systems Achieve a quality score of not less than 80% Ensure quality & accuracy when actioning tasks/providing information Perform outbound calls to existing and potential clients to promote products / campaigns Receive phone calls, chat & e-mail orders and accurately capture onto the system
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Qualifications

Essential:

Matric (Grade 12)

Desirable

Call centre certification and higher learning certificate or diploma advantageous
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Experience

Minimum 6 months inbound call centre experience Minimum 6 months outbound call centre experience Experience in client retention and sales advantageous
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Knowledge and Skills

Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone Good telephone etiquette Computer literate: MS Office, Call centre software and CRM systems Target driven Ability to perform under pressure Negotiation skills and effective in handing objections Ability to resolve issues and address complaints Ability to work in a team Ability to learn about products/systems and describe/explain them to prospects Multilingual (English and two other South African languages)

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

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Applicant Feedback Policy

Shoprite endeavours to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful