Job Description

Job Summary:We are seeking a highly motivated and enthusiastic Telesales Clerk to join our team in Gauteng. As a Telesales Clerk, you will assist the Free State Sales and Free State Sales Executive by generating quotations, signing up customers, general administration, whilst generating new business leads and cold calling those leads.Requirements:

• Matric
• Added advantage is a relevant qualification.
• 1 to 3 Years of work experience in telesales, Call Centre or in a similar environment.
• Experience working on SAP will be advantageous.
• Fluent in English and Afrikaans.

• Gather and document customer information, payment methods, purchases, and reactions to products.
• Keep up to date on all products and inform customers of new products.
• Answer customers' questions on products and meet sales quotas.
• Develop a sales script to engage with customers.
• Build rapport with prospects and maintain effective communication.
• Identify customer needs, present product/service benefits, handle objections, and close sales.
• Follow up with customers to ensure satisfaction and address any concerns or issues.
• Seek referrals or repeat business
• Organisation and preparation
• Acquiring product/service knowledge
• Understanding target audience
• Customer engagement and service
• Cold calling
• Understanding of the sales process

• Excellent communication and interpersonal skills.
• Strong administrative and organizational skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in all MS packages.

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