Job Description

We Go Places! How about you?
Immediate Superior: Ops Manager - George
Location: George
Function: CommerceSub Function: Commerce - Ops
Type of Contract: Fixed Term (Maternity Leave)
Reference Number: 131181
Closing Date: 05/03/2025Purpose of the jobThe effective management of inventory received, stored and despatched to ensure OTIF delivery of quality products and achievement of financial imperatives.Act as the custodian of the Warehouse Management System at site level (Super User)Key Responsibilities

• Ensure that the inventory management of all goods is conducted in a cost-effective manner.
• Check depot coverage daily and communicate with Planning if required.
• Report all stock outs to the Depot, Sales, and Planning teams.
• Plan correct storage location for products in liaison with the Ops Manager/ Inventory Clerk (ABC Analysis)
• Create physical Inventory Documents for daily cycle counts and monthly stock counts.
• Conduct regular floor walks to ensure that Inventory housekeeping is done daily.
• Reduce and maintain write-offs and losses to a minimum.
• Ensure optimal stock availability and stock rotation.
• Maintain the highest possible level of customer (Internal and external) service.
• Help enable superior customer service as measured by On Time In Full (OTIF).
• Ensure customer complaints are resolved swiftly and efficiently.
• Manage stock movements and documentation in accordance with the ICC and Internal/External Audit controls.
• Evaluate and maintain stock loss control procedures on an on-going basis (including breakages).
• Ensure that stacking heights are maintained.
• Conduct routine audits, namely, Risk audits (Depots without a site controller) and Quality Audits.
• Ensure that routine Quality Control inspections are conducted in the Distribution Centre.
• Ensure updated quality guidelines are displayed throughout the warehouse.
• Guarantee that the shelf-life tracker is completed and that short dated stock is highlighted to Quality Control and communicate to the sales team.
• Conduct quality control checks on receipt of stock and before stock is dispatched.
• Ensure that the FIFO principle is applied to stock movements by printing bin pulling sheets for the warehouse.
• Adhere to the stock age policy and ensure that all concessions are raised and approved.
• Adhere to the product recall policy and administer the execution of the process at site level.
• Isolate frozen stock and move it to the blocked stock zone on SAP to stop orders from being placed against it to reflect the correct days of cover.
• Implement and adhere to Internal Control Measures such as ICC's, ISO requirements and Operations Excellence standards.
• Conduct stock counts according to the organization's standards and procedures.
• Complete the system and site preparation process to enable effective stock counts.
• Process all stock adjustments prior to starting stock take, including sorted containers.
• Start stock take on SAP and upload physical stock count from stock take system.
• Generate the stock variance report and investigate all variances via route cause analysis.
• End stock take on SAP and generate and store relevant posting and audit reports.
• Compile daily stock pack and have it approved by the relevant parties.
• Conduct ad hoc stock counts for unresolved variances.
• Check that route settlement corrections have been processed correctly.
• Clear SAP open cycles (Shipments and open Transfer Orders).
• Update relevant Key Performance Indicator Boards.
• Manage stock write offs, stock variance and stock age reports.
• Manage Secondary Distribution (Not applicable for Mega sites) and Primary Distribution (Including Mega sites) Shipments.
• Ensure that all post goods issues have been processed for all deliveries and driver corrections.
• Reconcile invoices to shipments and deliveries daily.
• Ensure that all daily load plans and distribution gate registers have been checked and are on file.
• Ensure that all inter depot movement notes have been checked against inter depot gate register and filed.
• Follow up on all inter depot in transit shipments if not received.
• Log inter depot claims in accordance with the claim procedure.
• Confirm inter depot movements with the dispatching sites monthly.
• Report on missing, broken, and foreign products and ensure that surveys in this regard are conducted according to policy, captured daily and communicated for follow up with customers.
• Investigate loads that are shorts or over and charge depots/drivers and/or 3PL's for shortages.
• Ensure that all stock postings are posted to the correct accounts.
• Compile variance commentary and submit to management with trend analysis.
• Highlight high risk incidents with respect to losses stemming from damage, theft and quality write offs.
• Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization.
• Ensure the Company's Vision, Mission, Values, and strategic goals are communicated and understood by all employees.

Experience

• Relevant tertiary qualification in Logistics / Inventory / Warehousing
• At least 2 years relevant experience in FMCG Logistics / Distribution Environment
• Proficient in MS Office, SAP, Strato, Success Factors experience beneficial.
• The ability to work under pressure and meet tight deadlines.
• Excellent communication skills (both written and oral) and sound presentation skills.
• The ability to work after hours and / or shifts.
• Knowledge of all relevant legislation.
• Knowledge of customer service principles and practice.
• Experience in a customer service environment is essential.
• Excellent communication skills (both written and oral) and sound presentation skills
• The ability to work after hours and / or shifts if necessary.

Demonstrates HEINEKEN Behaviours aligned to role expectations:
Deliver:

• Play to win & celebrate success.
• Deliver the goods.

Shape:

• Think consumer first.
• Make courageous moves.

Connect:

• Champion a culture of belonging.
• Learn, share & reapply.

Develop:

• Have real conversations.
• Embrace learning & growth.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Heineken