Job Description

Minimum Requirements:

• Must have Matric

• Skills: Strong communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) advantageous.
• Organization: Excellent organizational and multitasking abilities.
• Strong attention to detail and the capacity to handle various tasks efficiently.
• Professionalism: High level of professionalism, including a professional appearance and courteous demeanour.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Adaptability: Ability to adapt to changing priorities and handle unexpected situations calmly and effectively.

Key Responsibilities

• Front Desk Management: Serve as the first point of contact for visitors, clients, and employees, ensuring a welcoming and professional environment.
• Call Handling: Answer, screen, and route incoming phone calls with clarity and efficiency; take accurate messages and relay them promptly.
• Visitor Coordination: Manage visitor sign-in procedures, issue visitor badges, and inform relevant staff of arrivals. Ensure compliance with security protocols.
• Appointment Scheduling: Coordinate and schedule meetings, conference rooms, and appointments.
• Confirm and communicate schedules to participants.
• Mail and Package Handling: Receive, sort, and distribute incoming mail and packages; prepare outgoing mail and arrange for courier services as needed.
• Administrative Support: Perform general administrative tasks such as data entry, filing, scanning documents, and maintaining office supplies inventory.
• Office Maintenance: Ensure the reception area is clean, organized, and presentable at all times. Address any issues promptly to maintain a professional appearance.
• Customer Service: Provide exceptional service to clients and visitors, addressing inquiries and resolving issues with a positive and helpful attitude.

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