Job Description

National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow and we are on the hunt for a motivated Terminations Agent.

The Termination Representative within the Customer Services Escalation space is responsible for working the 86 (10)/Termination received from credit providers and sending reinstatement requests by negotiating with creditors, working and communicating with attorneys to withdraw a summons. Clearing suspensions and reallocating funds. Reconciliations of missed, short and no payments. Generating and fixing plans, together with dealing with client queries and requests via email, telephonically or face to face. Your role will involve understanding customer queries, resolving issues, answering questions, and ensuring a positive customer experience.

Key Responsibilities:

Asses the 86(10)/Termination/Section 129 notice and deal with it

accordingly (each notice has a different reason).

Check the validity. Check client profile

(do investigation).

Understandable/Detailed notes to be left on CRM. Were payments made in the correct timeframe as per timeline. Respond to creditor with applicable reason and proof thereof. Managing of Freshdesk tickets. Working 86(10). Sending reinstatement requests. Working and communicating with attorneys to withdraw summonses. Generating and fixing plans. Re-restructuring clients' files and Bank Reconciliation. Clearance suspensions and reallocating funds Payment arrangements with third parties Court order Terminations and Oppositions. Sending of solvable proposals in aid of reinstating account

Performance Requirements:

Must attend to call secondary functions in a timeous manner Maintain high customer satisfaction through personalized interactions. Document interactions accurately on all systems. Provide accurate and reliable solutions to customer and creditor issues. Must strictly adhere to departmental SLAs Adhere to creditor TAT for reinstatements

Skills:

Negotiation/ numerical Skills Must have commercial awareness Analytical problem solving Display professionalism at times and be able to remain calm. Have planning and organisational skills. Good communication, presentation and professional writing skills. Maintain independence and retain confidential information. Be able to provide high quality of work while under pressure. Must have conceptual thinking. Must be able to always remain calm and display professionalism.

Competency Requirements:

Must be computer literate. Windows 10 preferably. Be able to work on Excel and Word Programs. A minimum of 3 years' experience in the debt review industry. Must have strong knowledge of Debt Review process and NCR Regulations and Task Team Agreements.

Qualification:

Matric certificate or NQF 4 equivalent.
Job Types: Full-time, Permanent

Education:

High School (matric) (Required)
Experience:

Debt Review: 3 years (Required)
Work Location: In person