Job Description

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy.We encourage people with disabilities and from diverse backgrounds to apply.You will enjoy working in a fast paced environment where IT is seen as a competitive advantage. You will get exposure and experience with a wide variety of applications and systems. You will have opportunities to attend both internal and external training courses in order to develop your career. The ideal candidate should have great troubleshooting skills, pay attention to details and have a thorough knowledge of computer hardware and software.
Minimum Requirements

• MCP/A+/N+/M365 Certified Administrator or equivalent
• 4-6 years experience in a desktop support/Tier 1 IT Support Engineer environment
• Administering and Supporting Microsoft AD and/or Entra ID
• Installing and supporting desktop operating systems
• Installing and supporting Office365 applications
• Installing and troubleshooting Desktops and Printers
• Troubleshooting networking problems
• Installing and supporting voice applications
• Supporting and remediating anti-virus and security issues
• Ability to prioritise and work under pressure
• Ability to work accurately and according to policy

• Assists with monitoring, investigating and remediating all security threats
• Resolves service requests according to SLA
• Installs and configures workstations
• Creates/amends/deletes user accounts in all systems
• Supports IT Administrators
• Supports VC, AV and access control equipment
• Configuring and administering O365 including Exchange, Teams, Sharepoint Online, OneDrive, InTune
• Attends meetings and updates documentation

Pragma