Job Description

Tier 3 Senior Support Engineer (East London) IT - Support
Port Elizabeth - Eastern CapeENVIRONMENT:PROVIDE cloud, infrastructure, datacenter, software, and end user computing support as your technical expertise as a solutions-driven Tier 3 Senior Support Engineer is wanted to join the East London division of a dynamic Internet Service & Network Specialist. You will assist with escalations from 2nd Line Support Engineers, provide 3rd Line datacentre software support, conduct Preventative Maintenance and architect new solutions. Applicants will require Matric/Grade 12, an IT-related qualification (Certification, Diploma, Degree) and one of the following Certifications: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam. You will need at least 7-10 years experience supporting ITC environments, possess a valid Drivers Licence with your own reliable vehicle with the willingness to make use of your own vehicle for business travel.DUTIES:

• Assist with escalations from 2nd Line Support Engineers.
• Provide 3rd Line datacentre software support
• Preventative Maintenance (Patch Management).
• Remediate issues identified by audit and monthly reporting.
• Technologies include (but not limited to)

• Cloud Services: Azure, AWS, Google Cloud
• Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
• Citrix Virtualisation
• Application Delivery Controllers: F5, Citrix, FortiADC
• Operating Systems: All Microsoft & Linux
• MS infrastructure: Active Director, Exchange, SQL, SCCM
• Backups: Veeam, Backup Exec
• Monitoring: N-Central, SCOM, PRTG, WhatsUp, SolarWinds, Nagios, Quest
• Antivirus: McAfee, ESET, Symantec, Kaspersky
• End User computing
• Storage Area Network
• Networking.
• Proactive analysis and reporting on system health.
• Present reports to customers during monthly feedback sessions.
• Submit change control and remediate reported findings.
• Architect new solutions.
• Contribute to PM to compile project plans based on architecture and resource availability.
• Implement projects in line with planning and architecture.
• Document implementations and provide SOPs.
• Management of Internal, Vendor and Business Partner resources delivery.
• Aware of and manage project delivery within budget.
• Timeous submission of relevant documentation which effect billing.
• Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation).
• Ensure HEAT management system is up to date and complete.
• Work with Service Management to ensure on time delivery.
• As required - develop accurate As-Built Documentation after delivery.

REQUIREMENTS:Qualifications

• Matric or Grade 12 Essential.
• IT qualification (Certification, Diploma, Degree).
• One of: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam.

Experience/Skills

• Minimum 7-10 years experience supporting ITC environments.
• Valid Drivers Licence own reliable vehicle.
• Willing to make use of own vehicle for business travel.

Advantageous

• OpenText product experience.

ATTRIBUTES:

• Problem solving and critical thinking skills.
• Applies best practices for effective communication and problem-solving.
• Excellent written and verbal communication skills.
• Strong customer facing/customer service skills.
• Can work under pressure and meet deadlines.
• Able to manage sensitive and sometimes confidential information.
• Self-motivation and able to take responsibility.
• Manage and prioritise tasks and time efficiently.
• Able to demonstrate initiative and a proactive approach to daily tasks.

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