Job Description

Duties and responsibilities

Certificates + Receive recordal, renewal and restoration certificates for record keeping
+ Sort certificates by country and registration number
+ Check received certificates for correctness
+ Attach correct recordal, renewal and restoration certificates to relevant Patricia record
+ Check CMS for payment of renewal invoice and courier charges before dispatching documents to client
+ Update Patricia action terms
+ Report outstanding renewal invoice to client
+ Report electronic certificates to client
+ Generate/prepare correspondence to accompany certificates
+ Follow up on outstanding certificates via batch runs
+ Diarise files and electronic database for outstanding amended certificates
+ Advise local partner in country of filing of error(s) on recordal, renewal and restoration certificates
+ Return incorrect recordal, renewal and restoration certificates to local partners for correction, after consultation to confirm errors
Record keeping + Accurately capture and update data on relevant electron systems as required
+ File paper and electronic documentation and correspondence immediately and accurately according to departmental and firm policies and procedures
+ Keep relevant electronic databases always updated
+ Scan official documents and save to electronic database


- Correspondence
+ Draft email responding to client queries as required
+ Send response when applicable
Quotations + Advise client of relevant courier cost involved to dispatch certificate(s)
+ Send courier quotations clients

Skills and knowledge

Computer literate - MS Office (Excel & Outlook in particular) Communication skills, both written and verbal, at all levels of the organization Ability to focus on detail Ability to work individually and as part of a team Ability to work with numbers to convert currencies correctly Knowledge of the renewal process would be an advantage Relevant database functions (Patricia, NetDocs, etc) Patricia (Trade Marks) and Aderant (CMS) accounting are advantageous Converting currencies

Qualification/s

Grade 12/Matric Data capturing/updating electronic records * Work in a similar environment