Job Description

As a Tour Guide for CURIOCITY Backpackers, you will be responsible for leading fun, informative, and engaging tours that reflect the local culture, history, and attractions of the city. Your primary role is to ensure guests have a memorable and enriching experience that connects them with the local community. Your expertise and storytelling will be central to the guest experience, enhancing their visit while promoting sustainable tourism practices.

Key Responsibilities:

Tour Planning and Execution:

Design and curate engaging tour itineraries, showcasing prominent landmarks, hidden gems, and cultural highlights. Lead tours on foot, bike, or other transport, providing informative and entertaining commentary to groups. Tailor each tour to suit guest demographics and preferences, ensuring a personalised experience.

Customer Engagement:

Welcome and establish rapport with guests, ensuring a friendly, inclusive atmosphere throughout the tour. Encourage dialogue with guests, fostering interactive participation and making the experience enjoyable and educational.

Knowledge and Storytelling:

Stay well-versed in the local history, culture, and geography, and share compelling stories about the area's landmarks, neighbourhoods, and traditions. Incorporate current local events, festivals, and happenings into tour narratives to provide up-to-date and relevant information.

Safety and Logistics:

Ensure the safety and well-being of all guests by adhering to safety guidelines and managing group logistics effectively. Coordinate transportation, secure any necessary permits, and handle any adjustments to itineraries seamlessly.

Customer Satisfaction and Feedback:

Solicit guest feedback at the end of each tour, using it to improve future experiences. Address any concerns or queries with professionalism, aiming to exceed guest expectations.

Performance Metrics:

Guest Satisfaction:

Achieve high levels of guest satisfaction through excellent feedback and reviews.

Tour Attendance:

Maintain or increase tour participation and engagement rates.

Repeat Business:

Encourage repeat tours and guest referrals through exceptional service and memorable experiences.

Safety Compliance:

Adhere to safety standards and incident-free tour operations.

Operational Efficiency:

Effectively manage tour logistics, ensuring smooth and timely execution of tours.

Feedback Implementation:

Regularly gather guest feedback and implement improvements to enhance the tour experience.
Job Type: Full-time

Experience:

Tour Guiding: 1 year (Required)
Work Location: In person