Job Description

Key Responsibilities:
Multi-Property Management:

• Oversee operations, maintenance, and management of multiple tourism properties.
• Implement consistent operational standards to ensure high quality, safety, and guest satisfaction.
• Coordinate with on-site managers and staff to address property-specific needs and challenges.
• Conduct regular property inspections to assess conditions and address issues.

Financial Oversight:

• Manage property budgets, ensuring alignment with financial objectives and maximizing profitability.
• Monitor financial performance, occupancy rates, revenue, and expenses across all properties.
• Develop and implement pricing strategies and revenue management tactics to optimize property performance.

Marketing and Tourism Development:

• Lead marketing initiatives to promote properties across various platforms and channels.
• Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy.
• Plan and coordinate promotional events and activities to enhance visitor experiences.

Guest Relations:

• Ensure high guest service standards, addressing inquiries, complaints, and feedback professionally.
• Monitor and improve guest satisfaction based on feedback to enhance the visitor experience.

Staff Leadership and Development:

• Develop and implement training programs to uphold high service standards.
• Foster a culture of teamwork, professional development, and accountability among staff.

Maintenance and Compliance:

• Oversee property maintenance and ensure properties are kept in excellent condition.
• Ensure compliance with local regulations, licensing requirements, and safety standards.
• Manage vendor relationships for maintenance, landscaping, and other outsourced services.

Strategic Planning and Reporting:

• Develop long-term strategies for property improvements, upgrades, and service expansion.
• Report regularly to senior management on performance indicators, challenges, and growth opportunities.

Qualifications:

• Bachelors degree in Hospitality Management, Property Management, or a related field (preferred).
• 5+ years of experience in tourism, hospitality, or property management with a focus on multi-property oversight.
• Strong leadership and management skills, capable of overseeing multiple locations and diverse teams.
• Financial acumen with experience in budgeting, forecasting, and revenue management.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with property management software and industry-related technology.
• Knowledge of local tourism trends, real estate, and regulatory requirements.

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