Job Description

Job SummaryResponsibilities:Multi-Property Management:

• Oversee the operations, maintenance, and overall management of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities.
• Implement consistent operational standards across all properties to ensure high quality, safety, and guest satisfaction.
• Coordinate with on-site managers and staff to address property-specific needs and challenges.
• Regularly visit properties to inspect conditions, assess operations, and address issues.

Financial Oversight:

• Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability.
• Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites.
• Implement pricing strategies and revenue management tactics to optimize property performance and achieve financial goals.

Marketing and Tourism Development:

• Lead marketing initiatives for promoting properties across various platforms and channels.
• Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property.
• Plan and coordinate promotional events and activities to enhance visitor experiences across the portfolio.

Guest Relations:

• Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally.
• Monitor guest satisfaction and implement improvements based on feedback to enhance the visitor experience.

Staff Leadership and Development:

• Develop and implement training programs to maintain high service standards across the portfolio.
• Foster a culture of teamwork, professional development, and accountability among staff at all properties.

Maintenance and Compliance:

• Oversee property maintenance schedules and ensure all properties are kept in excellent condition.
• Ensure compliance with all local regulations, licensing requirements, safety standards, and hospitality industry best practices for each property.
• Manage vendor relationships for maintenance, landscaping, and other outsourced services.

Strategic Planning and Reporting:

• Develop long-term strategies for property improvements, upgrades, and expansion of services.
• Report regularly to senior management on key performance indicators, operational challenges, and growth opportunities.

Requirements:

• Tertiary qualification in Hospitality or Property Management, or a related field
• 5+ years of experience in tourism, hospitality, or property management, with a focus on multi-property oversight.
• Strong leadership and management skills, with the ability to oversee multiple locations and diverse teams.
• Financial acumen with experience in budgeting, forecasting, and revenue management.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with property management software and other industry-related technology.
• Knowledge of local tourism trends, real estate, and regulatory requirements.
• Multi-Property Management Expertise
• Leadership and Team Building
• Strategic Thinking and Planning
• Budget and Financial Management
• Customer-Centric Focus
• Flexibility and Adaptability
• Strong Negotiation and Vendor Management Skills

Kencorp Executive Search2005P O Box 136893 Alberton North2-10RecruiterAboutKencorp Executive Search was founded early 2005 and offers the combined expertise of 20 years of experience. Kencorp specializes in sourcing and placing professional and experienced candidates in the Hospitality, Pharmaceutical, FMCG, IT and Legal industries. We provide a fully comprehensive service including screening and reference checking for all our candidates which includes a candidate database and a guarantee period on all our candidates placed. This is to safe-guard you, our client, as well as the candidate and ensures that you are completely satisfied that you have made the right choice for your organization and that the candidate is happy in their new working environment. Kencorp strives to bring you: - Increased profits and sales - Decreased costs Kencorp is proud to be a member of APSO and runs the business strictly according to the APSO Code of Ethics. The Company prides itself in staff solutions for the ultimate results in Client needs and Candidate career choice. The aim is for successful permanent placements and Client/Candidate satisfaction. We are a BEE compliant company and have EME Certification.

Job Mail