Tourplan Rates Manager (travel/tourism)

Johannesburg, Gauteng, South Africa

Job Description


Job SummaryKEY OUTPUTS:Management of Tourplan System Content:

  • Ensuring Tourplan content is fully up-to-date and accurate at all times:
  • Rates, offers, child rates, group rates, value adds, etc.
  • Trading terms, policies, property includes/excludes, etc.
  • Supplier information, contact details, etc.
  • Overseeing the loading and checking of the above into Tourplan within specified deadlines
  • Ensuring rate loading policies and procedures are strictly adhered to
  • Ensuring the best-practice and procedure documentation is up to date
  • Identifying process changes to optimize loading efficiency and accuracy
  • Assisting with Tourplan content-related projects
Management of Rate loading team:
  • Day-to-day management of rate loading team, their capacity and their outputs
  • Management of rate loading logging, delegation, and query resolution
  • Reporting on team performance, including:
  • Turnaround times
  • Rate loading errors
  • Number of suppliers loaded
  • Team leave approval and appraisals
  • Interviewing and hiring new staff
  • Training new staff joining the team, and conducting ongoing training to develop team members
  • Ensuring that the team has the necessary resources and training/mentoring to perform at their peak
Ownership of integration and alignment:
  • Ensuring alignment of content and content-loading process across all Tourplan instances
in Africa, Asia, and South America
  • Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team
KNOWLEDGE REQUIRED
  • An excellent working knowledge of Tourplan
  • Computer literacy
  • Good Excel knowledge
  • Understanding of product contracting, including commission and mark-up / discounting structures
SKILLS REQUIRED:
  • People management skills, and ability to motivate a team to achieve deadlines
  • Numbers, numbers and getting it right the first time - detail matters
  • High attention to detail
  • System savvy
  • Ability to solve problems
  • Thrive when under pressure while having fun at the same time
  • Ability to empower, train and mentor people
  • Pro-activeness - initiating and implementing rate loading initiatives
  • Service oriented: Working toward and maintaining high service levels to in-house customers i.e.
  • reservations and product teams
  • Ability to communicate in a clear, concise, consistent and transparent manner
PREVIOUS WORK EXPERIENCE REQUIRED:
  • Four years' experience in a tour operating support / system environment.
  • Management of a team an advantage
OTHER ATTRIBUTES:The successful candidate should have an enquiring mind, pay attention to detail, be creative andpro-active, ability to work under pressure and have high energy levels. Must have the ability to meetdeadlines and be a good mentor.ABC WorldwideRecruiter

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Job Detail

  • Job Id
    JD1347141
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R26000 - 30000 per month
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned