Job Description

Summary:

The purpose of this position is to ensure best technical practices are followed in all areas of responsibility regarding the telematics product. Drive and achieve our strategic goals for development, which complies and to promote a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate under the technical support division. To ensure best technical practices are followed in all areas of responsibility regarding fleet management systems for the SIE product.

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

• Matric, Grade 12 or equivalent qualification
• Trade test, 5 years + industry experience, STEP 1 technical competencies
• Minimum of 5-year work experience in the electrical field or similar industrial equipment environment
• Excellent electrical knowledge
• Ability to interpret and apply technical information
• Ability to read and interpret schematics, diagrams, operations manuals, and manufacturers specifications
• Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
• Ability to perform accurate diagnosis / troubleshooting
• Must be of sober habits, have high energy levels and general good health - must be declared fit for physical performance requirements of these tasks - physically able to carry, lift, and move heavy objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist and reach with body, arms and/or legs.
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
• Strong focus on attention to detail and accuracy
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated

Required Certificates, Licences, Registrations:

• Trade test
• Code 8 driver's licence
• Valid forklift operator licence

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance areas satisfactorily. This list of key performance areas a summary of critical outcomes and is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Ensure that customer and branch issues are resolved in a timely manner.
• Perform accurate diagnosis / trouble shooting in the event of system breakdowns to the equipment.
• Drive customer service excellence
• Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)
• Ensure team contributions are focused to grow department in line with company requirements.
• Must be able to interpret fitment guides and instructions
• Must have strong ability to understand telematics systems
• Understanding the fundamental of the portal related to the telematics system is compulsory
• Deliver on customer expectations
• Ensure that customer and Branch issues are resolved in a timely manner.
• Monitor and advise on machine operational functionality on the web portal
• Visit customers to inspect quality of machines communicating to the portal
• Perform accurate diagnosis / trouble shooting in the event of breakdowns to the equipment.
• Ensuring data in the portal is correct and correctly added in respect to contact details, machine details and customer information
• Ensuring all telematics systems are active and always communicating
• Monitor and resolve warranty claims.
• Develop a high awareness of improvement opportunities throughout the workforce.
• Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy - must be thorough and careful about detail in completion of tasks
• Participative responsibility to grow department in line with company requirements
• Responsible for all administrative work related to key areas of responsibility
• Ability to function effectively in a group and add value to the team / environment; ability to develop constructive and cooperative working relationships with others and maintain it over a period
• Ability to work with little or no supervision; ability to manage own time and still complete tasks timeously; ability to work according to a set schedule; enthusiastic, self-motivated and can use own initiative
• Ability to work under pressure
• Ability to receive constructive criticism
• Maintain work area in clean and orderly condition
• Ability to understand and follow safety measures and precautions
• Excellent communication skills with people at all levels in an organisation - must be able to converse fluently and comfortably in English; must be able to read and write English
• Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, etc.)
• Ensure efforts and contributions are focused to grow the companys skilled workforce in line with business objectives.
• Repair, service and maintain electric forklifts.
• Troubleshoot electrical faults on all material handling equipment.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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