Job Description

Job Title Trading Services Analyst (German)Trading Services Analyst (German)We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst, fluent in the German language, with a genuine interest in learning more about the financial markets. Well provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.As a Trading Services Analyst, your role will be to help deliver world-class and industry-leading support to our global client base. We're looking for people with a passion for providing excellent client service and who have an interest in learning more about financial markets.This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, and thrive on interacting and assisting clients with wide range of queries.So, who are we?Were IG Group. No, not Instagram though we're a pretty big deal ourselves. Were a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? Weve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and lets innovate together!We believe that a diverse workforce brings creative energy to our business, powers innovation and sets us up for continued global success. Were committed to developing teams of individuals with a wide variety of perspectives and skills to help us realise our vision and strategy. So we welcome people of any age, ethnicity, culture, faith, gender identity or expression, sexual orientation or physical capacity who connect with our values and bring something fresh to our businessWhat you will do:We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.Your scope of duties will be focused on:

• Providing front line support to our clients across phone, email, web chat and social media
• Answering queries from our client base on all of our products and platforms Resolving trade queries and disputes
• Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not give any trading advice)
• Providing clients with technical support with our front-end platforms and chart packages
• Conducting audit checks and client administration tasks
• Participating in and running various local and international projects or initiatives. In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives). You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

What youll need for this role:You dont need a background in finance to apply although this is highly desirable. Well provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail plus:

• A degree-level education
• Fluency in primary support languages: German (written and spoken)
• Fluent competency in English (verbal and written)
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confidence to employ basic maths skills, particularly mental arithmetic.
• Strong organisational and time management skills
• Ability to work under pressure
• Literacy in MS Office.

Desirable:

• Experience of working within a financial or banking environment, or experience of working in a client servicing team or sales
• Good working knowledge of any additional European language would be a distinct advantage.

How youll growWhen you join IG Group, we want you to have more than a job we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, well support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the worlds best trading experience. Wed love to have you along for the ride.

• Following our internal Trade Execution Test (TET), you will have the opportunity to provide an execution-only phone dealing service to our global client base;
• The opportunity to become a Specialist within a particular client servicing journey. As a subject matter expert, you will be enabled to raise the bar and focus on the optimisation of the client servicing journey and client experience;
• Leadership opportunities, where you'll empower others to deliver exceptional client service in line with the Group's client servicing strategy. This involves recruitment, development and training of IG's future client-facing talent.

In addition, Trading Services employees are well equipped to join many departments within the global organisation. Local and international opportunities within our dealing desk, risk, compliance, sales, operations, IT and many more lie for top performers.The perksIt really is more than a job. Well recognise your talent and make sure that you can still have a life at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time offxe2x80xa6 the list goes on:

• Contribution to an Retirement Annuity
• Contribution to medical aid for you, your children and spouse
• Risk benefit insurance
• Flexible working hours and work-from-home opportunities
• Performance-related bonuses
• Funding for training or studies relevant to your role
• Employee-led LGBTQ+, Womens, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture

Where youll workWe follow a hybrid working model; we reckon its the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, youll be welcomed into a diverse and inclusive workforce with a lot of creative energy.Ask our employees what their favourite thing is about working at IG, and youll hear an echo of our culture! Thats because you can come to work as your authentic self. The things that make you, you like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity can bring a fresh perspective or new skill to our business.Thats why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.So, if youre keen to connect with our values, and lead the charge on innovation, you know what to do.While your office will be in Johannesburg, South Africa, you'll be working with our global Trading Services team, located around the world in London, Chicago, Melbourne, Poland, Singapore, Dubai and Bangalore.Apply now!Number of openings Multiple

IG Group