Job Description

Empowering Africas tomorrow, togetherxe2x80xa6one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Absa Capital Securities is looking for an experienced Trading Support Engineer to support the Executing Platforms in our estate. This is a critical role in ensuring the Systems and Infrastructure supporting the Trade Execution platforms are functioning smoothly and efficiently. To excel in this role, a combination of technical, analytical and communication skills is needed.Key critical skills and technical experience required:

• 5 + years hands on experience in a customer support role in a technology environment
• Application Support experience
• Experience working in FinTech or related fields, preferably Financial Markets / Investment Banking
• Excellent written and verbal communication skills
• Ability to read and analyze application logs to escalate to development
• Experience working in a high pressure environment and deliver in tight deadlines is imperative
• Trading support experience/exposure to trading protocols (FIX highly beneficial)
• Experience working with both Windows Server and UNIX/Linux OS
• Service Management/ITIL knowledge
• Experience in Amazon Web Services
• Scripting: Proficiency in scripting languages like Bash or PowerShell is essential
• Knowledge of Trading Platforms: Familiarity with trading platforms like Bloomberg, Eikon, other proprietary trading systems + FIX Protocol
• Database Management: Experience with SQL and NoSQL databases
• Networking and Protocols: Strong understanding of networking fundamentals (TCP/IP, UDP) and protocols such as FIX and other communication protocols used in Electronic Trading
• Operating Systems: Expertise in Linux/Unix & Windows Server systems. Troubleshooting and System monitoring in these environments is important.

Market Knowledge:

• Understanding of Financial Markets: Knowledge of Asset classes (Equities, Fixed Income, FX, Derivatives)
• Exchange and Market Data Feeds: Understanding how Market Data feeds work and how to manage Real-Time price feeds from Execution Venues
• Risk Management: Basic knowledge of Risk Management processes in trading environments

Problem-Solving and Troubleshooting:

• Incident Response: Ability to quickly identify and resolve issues related to Trading Systems, such as Connectivity problems, Latency, Order routing failures, or System crashes.
• Root Cause Analysis: Ability to analyze logs, System behavior, and Performance metrics to identify the underlying causes of issues.
• Log Analysis and Monitoring: Familiar with tools for Monitoring and Analyzing logs + System Monitoring Tools

Software Development Lifecycle (SDLC):

• Configuration Management: Knowledge of tools like Git, Jenkins, and Automation tools to manage Configurations, Deployments, and Version Control.
• Quality Assurance: Understanding of Testing Frameworks and Methodologies, and being able to test and validate new features or updates

Communication and Collaboration:

• Cross-Functional Collaboration: Ability to work closely with other teams such as Trading, Development, Infrastructure and Operations to ensure smooth implementation and support of Trading Systems.
• Client Support and Troubleshooting: Providing direct support to Traders or Clients, understanding their issues, and guiding them through fixes or workarounds.
• Documentation: Writing clear and concise documentation for troubleshooting steps, system configurations, and support procedures.

Key Responsibilities

• Monitor, deploy and support sophisticated front-office trading systems
• Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams
• Perform regular system checks
• Troubleshoot and restore system processing in event of outages
• Handle service requests and queries
• Perform proactive maintenance
• Support Application deployment to Production Services
• Perform and assist with all Disaster Recovery Plans
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
• Experience in Stakeholder management
• Ability to take ownership and become a Subject Matter Expert
• Proactively document any knowledge on Confluence
• Understanding of networking fundamentals and experience in diagnosing connectivity issues
• Strong attention to detail, self-management, initiative, discipline, and follow-through
• Exceptional problem-solving ability to provide root cause analysis of problems and workarounds
• Ability to work flexible hours to meet client demands

EducationBachelor's Degree: Information TechnologyAbsa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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