Job Description

Job Summary Candidate Requirements:

• FGASA Nature Site Guide NQF4 and Trails Guide qualification
• ARH and Rifle Proficiency, First Aid Level 1, Drivers License and Pr-DP
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA Guiding culture
• Excellent attention to detail, excellent hygiene principles
• Effective communication skills (written and verbal), practicing honest communication
• Team player with positive attitude, enthusiasm and emotional control
• Excellent time management and self-discipline
• Proactive, use initiative and creative flair when required
• Committed and loyal, adaptable, and flexible
• Excellent attention to detail
• Excellent communication skills (written and verbal), practicing honest communication
• Team player with positive attitude, enthusiasm, and emotional control
• Excellent time management and self-discipline, interpersonal & solution seeking skills
• Proactive, use initiative and creative flair when required
• Committed and loyal, adaptable, and flexible
• Must work accurately under pressure
• People skills - tolerance, patience, and care, ability to receive constructive feedback openly

Key Focus Areas:

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets
• Perform all Field Guide functions according to the standards of FGASA Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

This is a live-in position and salary is dependent on experienceWild Dreams HospitalityRecruiter

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