Job Description

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy.We encourage people with disabilities and from diverse backgrounds to apply.

The Pragma Academy delivers training courses and programmes to a diverse audience. Our training is delivered both in person as well as online. Your role as a Learning and Development Intern will be to support the Academy Operations Team in delivering memorable learning to our clients. There are two main elements of this role; one is to perform repetitive administration functions and the other to provide support to learners and presenters during training.
Minimum Requirements

Qualifications

• Matric
• Post Schooling Qualification in Business Administration, Marketing, Finance, HR or Learning and Development

Knowledge and Experience

• Strong command of the English Language both written and verbal
• Computer Literate | Intermediate Experience in Outlook, Work, Excel packages
• Good Telephone Etiquette with strong focus on service excellence
• Good Virtual Online Presence | experience with Video Calling, webinars, online conference
• Training Administration Experience
• Online Learning Experience
• Classroom Training Experience
• Learner Management System Experience

Skills

• Communication | Read and write clearly in simple Plain English
• Active listening
• Computer and technology literacy
• Problem Solving
• Time Management
• Emotional Intelligence
• Customer Service
• Multitasking

The ideal person should be Vibrant Outspoken Confident with the ability to multitask and remain Customer Centric.
Duties & Responsibilities

• Communicate with delegates via email and telephone to answer course related queries
• Capture booking registration forms in order to enrol delegates into training courses
• Capture delegate data onto Learner Management System, Scan, store registrations form
• Provide support in classroom training ito printing training materials, booking catering, room set up and presenter support
• Provide support to virtual classroom training programmes online ito of welcoming delegates, hosting onboarding sessions, demonstrations of Virtual Classroom and Learner Management System and troubleshooting challenges in the virtual delivery platform
• Generate training reports and certificates | collate course feedback into client close off training reports

Pragma