Training And Customer Support Consultant

Somerset West, Cape Town, South Africa

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Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:

Training or consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous

Responsibilities:

Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 March 2024

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