Job Description

An exciting and challenging opportunity has become available for a

Training and Development Specialist

, within our HR: Training team. Based at our Regional Offices in

Centurion.

We are looking for a resilient, efficient and influential individual with retail experience. This individual will be involved in executing the training plan for Ackermans Operations to ensure value-add by transferring relevant skills and knowledge in order to equip our people with the aim to grow and develop the organisation.

QUALIFICATIONS required

:

Essential:

A formal diploma or degree in Human Resource management, Training or Industrial Psychology

KNOWLEDGE required:

Knowledge of competency based training and the development of training courses Working knowledge of the latest Microsoft packages (Word, Excel, Power Point & Outlook) is an important requirement. Knowledge of instructional design concepts and methodologies

SKILLS required:

Customer service focus both internally and externally and ensuring good interpersonal relationships Excellent language skills (verbal and written) in English, and ability to converse in a second official language would be a benefit Excellent presentation skills Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency Be innovative and show initiative Good judgment together with strong problem-solving and decision-making abilities Exceptional planning, organising & time management skills The ability to: influence across various levels and functions within the business build and relationship with all relevant stakeholders (Operations and Training & Development team) communicate effectively at all levels both within, as well as outside the company be resilient, have tenacity and maintain high levels of drive and initiative under pressure

EXPERIENCE required:

A minimum of 3 years relevant experience gained as Training and Development Practitioner within a retail environment Experience in competency based training and the ability to conduct and develop courses Experience in facilitation of learning event(s)

KEY RESPONSIBILITIES:

To facilitate the transfer of skills and knowledge that is relevant to business needs within a given framework to enhance performance To effectively co-ordinate training activities for our Store employees to ensure the successful implementation of the Training Plan To develop relevant value-adding training material and workshops that will support business needs To collect, integrate and provide accurate and objective information to all relevant stakeholders To accurately assess skills, abilities and knowledge in order to determine competence. To effectively implement training business plans To evaluate training material and workshops on an on-going basis to ensure it is relevant, up-to-date and aligned with business needs Identification of changes in existing training material and ensure the update thereof Modification of existing material The monitoring of training results * Recommendation of new training approaches, techniques and programmes