Job Description

takealot.com, a leading South African online retailer, is looking for a highly talented Training Coordinators to join our Takealot Delivery Team in Cape Town (WC) reporting to the Head of Reverse Logistics.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.Your responsibilities will include:

• Assisting in the setting up and maintenance of Standard Operating Procedures (SOP's).
• Involvement in content writing in both SOP and training material.
• Willing and able to travel for hands on, face-to-face training.
• Franchise adherence to SOP compliance.
• Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.
• New management and driver training assistance.
• Gain contextual understanding of the operational levers involved in driving improved execution performance.
• Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
• Provide input into high level project requirements for continuous training process development and improvement.
• Involvement in training solution implementation requirements.
• Work closely with and support the operations team(s) working towards continued execution improvement.
• Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
• Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
• Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
• Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.

Qualifications & Experience:

• Diploma in Human Resources or Training Management.
• Minimum 3 years' experience as a Training Coordinator/Supervisor.
• Proficient in Microsoft Office (word, excel & PowerPoint).
• Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
• Previous hospitality/retail franchise working experience.
• Hands-on field and operational training experience.
• Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
• IT or tech savvy will be advantageous.
• Certification in Train-the-Trainer and Assessors will be advantageous.
• Previous experience in the logistics industry is not required.

Attributes Required:

• High energy, self-starter, and execution bias.
• Must be able to work in high pressured environments, willing to work when the business requires.
• Comfortable with change and an excellent team player.
• Low on ego, high on delivery and execution.
• Organized & sound communication will be key success factors.
• System and process orientated - attention to detail while still seeing the bigger picture.
• Understand convenience and basic customer service principles.
• Customer focused at all times - understanding their needs and keeping them in mind when taking actions or making decisions.
• Strong interpersonal skills and networking.
• Goal orientated - maintain focus on agreed objectives and deliverables.
• Project management skills with the ability to prioritize focus according to set deliverables is critical.
• Knowledge and experience in learning solution development and implementation.
• Understand how technology works for business - a strong understanding of and a passion for learning and e-learning technologies and how they can be used to add value and transform user learning.
• Comfortable using Zoom/meet/Teams for remote training where required.
• Experience in relationship management including the ability to identify business issues and potential risks for continuous change and execution improvement.
• Follow up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions.
• Train-the-trainer approach will be required to be able to transfer knowledge to the extent that learners can teach others.
• Must be a good facilitator to be able to train people in a group setting.

The working environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of the Takealot.com Group being the leading ecommerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers; it's all in the execution after all.
• We love what we do and what we are creating.

We seek to employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input.
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above, you are an Extraordinary Mind so come and join us!Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.Apply for this Job

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First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Drop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Cover LetterDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)When autocomplete results are available use up and down arrows to reviewShould you not reside in the city the vacancy is based (Cape town) and would need to relocate for a job opportunity, it is understood that this relocation would be your financial responsibility. By applying for this position it is deemed that you understand and accept this.LinkedIn ProfileRace *Gender *Nationality *What is your current highest completed qualification? *How many years experience as a Training Coordinator? *Do you have a Certificate in Train-the-Trainer and Assessors ? *Within which of the following do you have proven working experience? *Skills Development,Training Management,Instructional LearningDevelopment & DesignNone of the aboveWithin which of the following do you have proven working experience? *Assisting in the setting up and maintenance of Standard Operating Procedures (SOP's).Involvement in content writing in both SOP and training material.Franchise adherence to SOP compliance.Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.Involvement in training solution implementation requirements.None of the aboveI consent to Takealot receiving my personal information for recruitment purposes and processing my personal information specifically for those purposes, in accordance with its internal privacy and retention policies. For more information, please refer to the Takealot Privacy Policy on the website. *Protection of Personal Information Act (POPI Act) - POPIAOur system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our

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