Job Description

Duties and ResponsibilitiesCertification (Non-Technical) and compliance (Technical) * Support Learning and Development Planning by issuing Dealer Views at the end of August of each year to compile a Demand Plan and supply consolidated feedback to Support Services Lead by portfolio.

• Identify eligible candidates annually for certification and compliance qualifications as per Dealer Views.
• Establish relationships with all dealers in your portfolio in the Client's Dealer network
• Identify eligible candidates annually for certification and compliance qualifications as per Dealer Views.
• When pricing and calendar for the next year are finalized, book all eligible / identified delegates on the full certification path by the end of February to ensure certification and compliance target achievement. Quarter-one training is to be fully booked by the end of December of the previous business year.
• Review monthly trackers received from the Reporting Lead, identify additional delegates for all certification and compliance qualifications and contact their managers via email and telephone to promote compliance.
• Adhere to seat utilization and portfolio % target achievement.
• New starters in network - comply with all training requirements according to portfolio specifications and indicated timeframes, generally within 3 months of appointment.
• VCT Sessions are scheduled, and loaded, links created, invitations sent to eligible delegates and reminders sent before sessions as per trainer/coordinator split.
• Delegates who do not attend training are rescheduled in line with Certification Trackers.
• Update Training Plan Presentations if requested or required.
• Ensure that catering is ordered timeously for the following week in all regions
• Ensure that all registers are printed and distributed for the next weeks training
• Ensure that training rooms are allocated to trainers for the following week, monthly in advance
• Ensure that training material is printed and distributed monthly in advance together with pre- and post-tests.

Training Portfolio Management * Achieve a seat utilization target as set annually and in line with Brand portfolio targets.

• Share Coordinator Tracker sheets with the Support Lead and save them on a shared drive. Reflect calls to dealers for all courses not at seat utilization target with reasons for non-attendance by the dealers and flag to Brand Consultants.
• Where demand exceeds capacity (waitlists), liaising with the Support Services Lead to schedule more offerings as required.
• Manage efficient training coordination, including logistics, session management, venue bookings, material printing and distribution and travel bookings in accordance with split.
• Communicate professionally with delegates and their managers about training invitations, confirmations and reminders. (email and telephone).
• Ensure that all sessions are closed on iLearn to not delay or affect billings.
• Ensure all pre-course reading is sent to the learner (where required)
• Liaise with dealerships to provide support and to resolve queries for training (in close collaboration with the HRCs and Brand Training Consultants).
• Share Dealer Views with relevant Managers in Dealerships quarterly or as required
• Ensure that feedback to Dealers and Learners regarding Assessment and Test Feedback as received by the trainers is saved on the shared drive.

iLearn2.0 * Confirm bookings on the Training Academy Learning Management system (iLearn2.0)

• Load nominations onto iLearn2.0
• Load new offerings and courses onto the 0 system if requested/required
• Schedule trainers on system/rooms/venues on iLearn2.0
• Ensure that registers are closed within 24 hours.
• Ensure that pricing is correct for offerings on iLearn2.0

Reporting

• Follow up on delegates on sessions where numbers are low
• Ensure that registers are closed for Reporting Lead to provide accurate updates for Operations Meetings
• Monthly - use Certification Trackers to ensure that delegates are booked on all their required training and exams

Housekeeping

• Keep work spaces neat and tidy
• Ensure that your TBOs are filed by trainer split
• Ensure that Registers and feedback forms/tests by Offering are filed
• Ensure that the Storeroom is neat and tidy and training material stored in allocated spaces.
• Ensure that old documents are stored by year in the storeroom and documents 5 years and older are discarded

Ad hoc * Resolve Web Based Training queries if possible or escalate where necessary

• Provide support about Product Launches and Special Projects as per Brand standards
• Provide professional assistance with exams as per trainer requirements
• Compile reports when requested by the management team
• Continuous personal upskilling - according to development needs / personal interests relating to position or training industry
• Assist at Reception when necessary

Qualifications and Relevant Experience

• Matric/Grade 12
• Certificate / Diploma in Business Administration or Training advantageous
• Appropriate certificate indicating computer literacy in MS Office
• Min 3 years Training Administration and co-ordination experience
• Experience with the administration of SETA Skills Programmes and Learnerships is advantageous
• Events coordination experience is advantageous
• Learner Management System experience

Core Skills

• Communication skills (verbal and written)
• Organization and Planning Skills
• Persuasiveness
• Customer focus/orientation
• Time Management
• Problem-solving skills
• Interpersonal Skills
• High Attention to detail
• Computer Skills (i-Learn / Learner Management System and MS Office with specific reference to Excel)
• Teamwork
• Ability to handle pressure

The Talent Room