Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoplexe2x80x99s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And wexe2x80x99re insanely dedicated to creating a work environment that you look forward to every single day. Thatxe2x80x99s why we invest heavily in our employee engagement, so you enjoy the tech industryxe2x80x99s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, wexe2x80x99re on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.As a member of the Support Team, you will be responsible for managing the documentation-focused integration tasks such as locating and updating training materials (SOPs, guides, help documents, eLearnings), working with subject matter experts to document departmental procedures, and maintaining a central document repository. This individual will ensure training effectiveness across the organization using our skills and knowledge of training methodology to craft compelling content.RESPONSIBILITIES:This position is responsible for gathering data and synthesizing information into process and product documentation for both internal and client use.Work with stakeholders and subject matter experts in the support team to understand business processes and documentation needsCollaborate with other team members to develop, design, and coordinate a comprehensive set of documentation for one business unit in the software industryLearn complex concepts, and communicate the information in a way that is understood by usersTraining and learning best practicesWrite, format, edit, review, and proof procedural and technical information for technical and nontechnical usersGather internal stakeholder feedback on documentation to improve usabilityAct as an editor to ensure consistency in documentationCreate and maintain project plans to support the documentation projectAll other duties as assigned.REQUIREMENTS:Bachelor's Degree in Business, Training and Development, Education, Communications, or a related field; or equivalent work experience in lieu of.Advanced knowledge of MS Office suite, specifically PowerPoint and WordHands-on, in-depth experience in Residential, Commercial, or Financial software or property management preferredExperience creating SOPs, job aids, training collateral or other related documentationExperience creating training content/curriculums and assessmentsExcellent verbal and written communication and presentation skills with an engaging demeanor commensurate with positive learningExperience with rapid eLearning tools such as Camtasia, Articulate Storyline, and/or Captivate preferred.Strong writing, editing, formatting, organizational, planning, project management, communication, presentation, and influencing skills required.Able to manage multiple responsibilities and projects with competing priorities and deadlines.Expert in multi-tasking; organization and prioritization skills are critical.Wexe2x80x99re obsessed with making this the best job youxe2x80x99ve ever had!We want our teams to love working here, so wexe2x80x99ve created some incredible perks for you to enjoy:We want our staff to love working here, and so wexe2x80x99ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event GroupHave confidence in your health with our offered Medical Aid Scheme.Invest in our competitive Personal Pension plan and help set you up for your future.Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement SchemesEnjoy the flexibility of working from anywhere in the world for two weeks out of the year!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIxe2x80x99s high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We know the and can get in the way of meeting remarkable candidates, so please donxe2x80x99t hesitate to apply xe2x80x94 wexe2x80x99d love to hear from you!As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

MRI Software