Job Description

Job Summary Requirements:

• Grade 12/Matric with Mathematics and accounting as subject
• Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management or related field.
• 1- 2 years Intermodal experience in the transportation industry.
• Excellent negotiation skills.
• Strong knowledge of South African geography.
• Proficient in Microsoft Office.
• Working knowledge of Transportation Management Software
• Dedicated commitment to providing superior, timely, internal, and external customer service.
• Highly organized with the ability to multi-task and prioritize.
• Strong problem-solving and decision-making skills in a team environment.

Responsibilities:

• Meet and exceed customer requirements at every stage of the order fulfillment process.
• Analyse load information from the customer in order to determine and verify the appropriate routes and rates.
• Source equipment based on the most cost-effective routings to satisfy customer requirements, working within the parameters and guidelines related to profitability and rates.
• Coordinate pricing and equipment capacity to secure equipment options and power.
• Ensure the system contains complete and accurate details of the order.
• Notify the customer of any potential delays or problems pertaining to the order.
• Resolve any issues with the loads as they arise.
• Remain in contact with the customer throughout the duration of an order.
• Build carrier relationships.
• Communicate drayman changes to the Pricing department, ensuring the best carrier match to customer requirements.
• Manage the pick-up to ensure customer and carrier requirements are met.
• Obtain paperwork (bill of lading, customs documents) for movement.
• Prepare and transmit rail instructions for movement, keeping abreast of changing rail requirements.
• Coordinate load status for higher volume customers with the Tracing Team.
• Reschedule deliveries and resolve issues if required.
• Trace and monitor shipments to ensure on-time performance to customers.
• Communicate tracing information (ETA and appointment) to the customer.

To apply, please send your CV toPlease note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.Persona StaffRecruiter

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