Job Description

About UsG Adventures is the worlds largest small-group adventure travel company and weve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.With the demand for travel coming back strong, we are set up and excited for this next chapter in our companys story and wed love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. Youll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.If all that sounds like your kind of thing, well, we cant wait for you to join us.About the RoleWe are searching for a number of Travel Consultants to join our Cape Base team! Known internally, as a Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.This role is office-based where a set number of days is required by the region. You will therefore ideally live within a commutable distance to our office in Cape Town.Role and ResponsibilitiesReach monthly sales targets while driving exceptional customer service KPIsWork with both speed and efficiency while consistently displaying compassion and care in every interactionHandle any booking issues calmly and with empathy.Differentiate your service to provide a uniquely G experience for our travellersHow your Mission is Achieved:Connect with our prospective travellers both over the phone and via email.Ask the right questions to ascertain the needs of each unique traveller.Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.Ensure the use of correct booking processes and procedures to minimize risk and reduce error ratesAct at all times with the purpose of providing a life changing experienceBe an integral part of G Adventures amazing company culture and live by the G Adventures Core values.Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.Required kills:Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIsA love of sales and travelExperience using a GDS system, preferable but not mandatorySuperior selling skills & exceptional customer service skills are requiredExcellent verbal & written communication skillsProblem solving/complaint resolution skillsExtensive geographical knowledge & travel experienceFlexible and energetic, with the ability to work independently as well as in a team environmentAbility to work varying shifts and weekends as requiredAbility to navigate and use a variety of computer systems confidently with speed and efficiencyUnderstanding of, and identification with, G Adventures Core ValuesEnjoy being a part of a global teamWhat do we offer you?Competitive salary commensurate with the roleCompetitive benefits packageBirthday day offVacation time for you to rechargeEnhanced Parental LeaveLearning and growth opportunitiesEmployee Resource Groups*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

G Adventures