Job Description

REQUIREMENTS

• Matric, relevant qualification in travel and tourism advantageous
• Minimum of 2-3 years of experience as a travel agent or coordinator
• Strong knowledge of domestic and international travel destinations
• Experience in online travel booking platforms, reservation systems, and ticketing procedures
• Multitasking, prioritizing and manage time effectively
• Attention to detail to ensure accuracy in bookings, itineraries, and travel documents
• Problem-solving skills to address travel-related issues and conflicts promptly
• Fluency in multiple languages is a plus, depending on specific employee groups
• Visa appointments and paperwork experience to a certain extent
• Microsoft Office Suite i.e. word, excel, PowerPoint and Visio xc3xa2xc2x80xc2x93 intermediate to advanced level of proficiency
• Sage x3 experience essential
• Experience in handling complex travel arrangements, including group bookings, corporate travel, and international destinations
• Knowledge of current industry laws, regulations, and ethics pertaining to the travel industry

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DUTIES

• Keeping track of travel and costs arrangements
• Correspondence with the travel agent, employees, and Head of Teams
• Ensuring that travel request forms and approvals are maintained and filed
• Interacting with clients and employees to determine their travel requirements, preferences, and budget constraints
• Researching and providing appropriate travel options, itineraries, and packages to get the best SLAs in place as well as the best prices
• Booking flights, accommodations, transportation, covid testing, vaccinations, and other travel-related services on behalf of clients and employees
• Advising clients and all employees on travel regulations, visa requirements, and insurance options
• Driving all communications with regards to clients and all employees on travel & accommodation arrangements
• Handling various administrative tasks, including preparing and maintaining travel records, purchase orders, invoices, and booking confirmations
• Developing and maintaining relationships with travel suppliers, such as airlines, hotels, and service providers
• Staying updated on industry trends, new travel destinations, and special offers to provide employees and the Office Manager with the most relevant and value-added advice
• Assisting employees with travel emergencies, changes, cancellations, and rebooking as required
• Supporting the full turnkey process of bid submissions and all the logistics entailed
• Supporting the Marketing & Communications team with travel and logistics for conferences and events

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Salary: R negotiable dependent on experience
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