Job Description

We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join
the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.KEY OUTPUTS:Calm and professional interaction with both suppliers and travel planners, telephonically & via email
xc2xb7 Creative and out of the box planning and designing of itineraries
xc2xb7 Handling reservation requests either email or telephonic
xc2xb7 Processing of reservations from quote to finalising, including reservations, invoicing and travel
documents
xc2xb7 Professional servicing of our dynamic direct guests
xc2xb7 Proactive selling of our products and services ensuring the best possible safari for the guest
xc2xb7 Saturday duty and cell phone duty on a rotation basis
xc2xb7 Public holiday duty and cell phone duty on a rotation basis
xc2xb7 Working hours xe2x80x93 shift work required (07:00 xe2x80x93 15:30 & 09:30 xe2x80x93 18:00) on rotation basis
xc2xb7 Backup for colleagues when they are away from the office
xc2xb7 Expanding product knowledge through attending training sessions
xc2xb7 An independent, curious and xe2x80x9ccan do itxe2x80x9d nature
xc2xb7 Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlifeKNOWLEDGE REQUIRED:A good knowledge on any of the destinations that the company promotes xe2x80x93 Tanzania, Kenya, Zanzibar,
Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
xc2xb7 A good knowledge on FIT and Groups policies and procedures
xc2xb7 A good knowledge of company Safari Offers
xc2xb7 Communication skills and a good command of the English language
xc2xb7 Tourplan reservations system, added advantageSKILLS & ECPERIENCE REQUIRED:Time & desk management
xc2xb7 Computer aptitude
xc2xb7 Understanding of travel industry
xc2xb7 Attention to detail
xc2xb7 Elaborating in writing explanations or descriptions
xc2xb7 Exceptionally customer focused
xc2xb7 Creativeness, flexibility, high energy and patience
xc2xb7 An independent, curious and xe2x80x9ccan do itxe2x80x9d nature
xc2xb7 A good knowledge on any of the destinations that the company promotes xe2x80x93 Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
xc2xb7 Tourplan reservations system
xc2xb7 Creativeness, flexibility, high energy and patience
xc2xb7 Must have at least 5 years reservations experience preferably in a tour operating environment, no
hotel, car rental reservations

ABC Worldwide