Job Description

KEY OUTPUTS:

• Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
• Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
• Ensuring turnaround times are strictly adhered to according to standard operating practices
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers
• Upholding the values of &Beyond Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth knowledge of WETU
• An in-depth geographical, logistical and product knowledge of South, Southern and East Africa
• A willingness and aptitude to learn
• Fluent in both verbal and written Spanish preferably South American Spanish

SKILLS REQUIRED:

• Communication skills and an excellent command of the English language (spoken and written)
• Fluent in both verbal and written Spanish preferably South American Spanish
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Understanding of the travel industry - inbound Tour Operating specifically would be preferable
• Attention to detail
• Elaborating in writing explanations or descriptions
• Exceptionally client/guest focused
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Calm and professional manner of servicing agents/guests
• An independent, curious and can do it nature

EXPERIENCE REQUIRED:

• Must have at least 3 - 5 or more years inbound tour operating experience
• Extensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East Africa

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

ABC Worldwide