Travel Specialist (spanish Speaking)

Sandton, Johannesburg, South Africa

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Candidate Requirements:

Must have 3-5 years of previous inbound tour operating experience and an understanding of the travel industry
Must have an in-depth knowledge of Tourplan (or similar booking systems) and WETU
Should have extensive geographical, logistical, and product knowledge of South, Southern, and East Africa
Must be fluent in both verbal and written Spanish, preferably South American Spanish
Must have excellent communication skills with strong command of the English language
Should have the ability to deliver exceptional service to agents and guests with a calm, professional manner
Must have strong time management, attention to detail, and ability to work under pressure
Should be proficient in Word, Excel, and have general computer literacy

Key Outputs:

Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
Ensuring turn around times are strictly adhered to according to standard operating practices
Proactive selling of products and services ensuring the best possible itinerary for the guests
Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers

This is a live-out position

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