Job Description

Job Purpose

• To co-ordinate and manage the operation of all aspects of the existing commissioned Corporate Trolley Contracts and any subsequent or future contract in this area.
• To co-ordinate and manage the operation of all aspects of further externally commissioned Facilities Management-related service contracts that may be required to become the responsibility of the incumbent in the future eg: hygiene, pest control,Trolley Management..
• To control the financial and resource management of the contracts allocated to you.
• To manage quality standards and to control contract costs.
• To provide professional and technical advice specific to Facilities Management Services to departments, committees and external agencies as approved by the company.
• To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems.
• To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement.
• To liaise, co-ordinate and represent the service and company as a champion for customer service. To build a reputation for best in class Facilities Management for customer service within all the sites allocated to you.
• To manage trolley losses and recoveries on site in the region.

• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Able to work independently and under pressure.
• Provern Experince working with Trolley Management

• Minimum Matric or extensive relevant experience;
• 5 years Trolley Management experience in a similar environment on middle management level.
• Have been a Security Area Manager would also be considered
• Must have own drivers license and own vehicle.
• Relevant operations and people management experience.
• Strong management of staff experience and the ability to oversee large compliments of people. (ie. timekeeping, attendance, check work flows, monitoring of schedules, motivating and disciplining staff).
• Identifying potential candidates to develop.
• Understand cleaning principles and knowledge of company policies and procedures.

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