Job Description

Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office Rotation

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2027EXPERIENCE: 4-6 Years related working experienceCOMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCE

• A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience

ESSENTIAL SKILLS

• Experience with ITIL processes (Incident, Change and Problem management)

• Plan and execute maintenance tasks (change management)
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
• Resolve incident tickets
• Analyse and resolve problem tickets
• Experience with VIP and End-user support
• Experience with technical documentation and standard operating procedures
• Experience with Active Directory/Entra ID
• Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
• Exposure to Virtual Device Management ( Horizon, Citrix, Azure Virtual Desktop)
• Exposure to troubleshooting infrastructure, network and general integration issues
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS

• Experience with ITIL processes (Incident, Change and Problem management)
• Plan and execute maintenance tasks (change management)
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
• Resolve incident tickets
• Analyse and resolve problem tickets
• Experience with VIP and End-user support
• Experience with technical documentation and standard operating procedures
• Experience with Active Directory/Entra ID
• Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
• Exposure to Virtual Device Management ( Horizon, Citrix, Azure Virtual Desktop)
• Exposure to troubleshooting infrastructure, network and general integration issues
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Soft Skills:

• Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
• Ability to deliver on time and in excellent quality
• Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
• Strong ability to understand technical dependencies and enterprise setup on a global scale

ROLE:

• Monitor, process and resolve ITSM incidents
• Daily monitoring of device management environments
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
• Continuously work on improving the operational stability
• Work on automation of platform operations, troubleshooting and maintenance topics
• Support the onboarding and knowledge transfer to new team members, and external collaborators
• Interact with an international product team, external providers, vendors and customers.
• Treat security as a first-class citizen
• Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
• Work with other IT teams on integration of new features and components
• NB: xefxbbxbfxefxbbxbfBy applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.
• Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.
• Candidates MUST be based in Gauteng or WILLING TO RELOCATE!

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iSanqa Resourcing