Job Description

Hello an exciting new opportunity has just become available in our Insure, Insure, Broker Distribution, Eastern & Southern Cape Region (George). We are looking to recruit an Underwriter

Role Objectives:

To underwrite in line with our underwriting guide
Provide First Call Resolution
Enhance Broker / Client Satisfaction and contribute to savings through effective risk management of policies

Key Responsibilities:

Ensure adherence to underwriting guidelines and standard operating procedures:
Assess new business risk in accordance with business underwriting guideline
New business acceptance and declinature of risk
Providing technical underwriting expertise on underwriting referrals
Re- Insurance referrals placements
To act within the agreed mandate in terms of discount, acceptance of risk etc
Endorsements, renewals, multi claimants, refunds, and day to day queries
Take ownership of queries and provide feedback to clients, internal and external stakeholders
timeously
Follow the company standard operating procedures on all risk management processes
Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures
to be made (TCF)

Escalate queries or deviations from SOP to relevant manager
Act within mandate from the relevant manager in terms of acceptance and rejection of risk
Ensure that correct policy documents are sent to the clients
Delivering reliable underwriting support and customer service to the various claims
departments and improving the overall customer experience
Establish and nature relationship with brokers, BDCs and other stake holders
Identifying problems encountered by clients and proposing medium- and long-term
resolutions
Proposing new ways to improve technical functionality to facilitate service to meet SLA.
Foster and encourage team player within the team.

Hollard