Job Description

Closing Date 2024/02/05
Reference Number MMH240122-1
Job Title Underwriter (MUM)
Position Type Permanent
Role Family Risk
Cluster Guardrisk
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Introduction

The incumbent of the role is responsible for underwriting/Policy Administraction, such as issuing new business, effecting changes/endorsements to existing business, providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.
Role Purpose

The incumbent of the role is responsible for a underwriting/Policy Administraction, such as issuing new business, effecting changes/endorsements to existing business, providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.
Requirements

• Matric (Grade 12)

• Insurance qualification

• FAIS compliant and appropriate RE certification

• Minimum 120 FAIS credits (NQF level 5)

• At least 5 years of commercial underwriting experience in the Insurance Industry of which 3 years should at least be in commercial motor underwriting

Duties & Responsibilities

• Collaborating with both internal and external clients to provide superior customer experience

• Creating a smooth onboarding customer experience

• Maintaining customer communication calendar in order to respond timeously

• Always being factual and educational on the product offering

• Creating a customer perceived added value programme

• General daily maintenance of policies by providing quote on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time

• Adhoc assistance as required to the PM during the Tender season in prepping new tenders, preparing claims information for pricing and assisting overall in presenting terms to the market

• Assist in the Tender season to quoting (if requested) and writing new municipal business within agreed underwriting principals and guidelines

• Ensuring all documentation and info has been received before anything can be done on a tender/quotation

• Once documentation has been received, claims on the specific account need to be analysed and loss ratio is determined and projected

• Total account is analysed in detail in order to determine what rates will be applicable

• Liaising with brokers telephonically and if need be, in person

• To keep control of administration process, sign of policy documentation issuing of policies and Sasrias in time as well as liaising with Sasria

• Administering policies once tender has been awarded to company

• Issuing of new business schedules/wordings and invoicing

• Monitoring and applying corrective action on badly performing clients

• Monitoring and maintaining an acceptable loss ratio at an individual clients level

• Maintaining and building relationships with brokers

• Following up with respective brokers to ensure we receive all proposed terms on time and they are processed on the system as per the SLAs

• Follow-up after invoicing for renewal that we get the premium as quickly as possible

• Process Amendment Endorsement as and when required

• Loading and invoicing policies

• Printing schedules and send them out

• Amending and invoicing policies accordingly to instructions received

• Preparing renewals and underwriting them

• Liaising with all relevant departments to ensure smooth flow of business

• Building strong relationships with key brokers

• Managing daily output of junior administrators / processors

• Manage daily mail count from both at an individual and common email boxes

• Allocating and monitoring of daily work to junior administrators

• Supporting junior administrators on their daily needs

• Checking the junior administers work and accuracy

• Constant confirmation of premiums to claims department

• Confirming cover to claims technicians required

• Actioning all system notification on any action needed to be taken

• Responsible for running weekly and monthly debtors / ageing reports

• Presenting the reports to brokers and visit broker when necessary

• Presenting individual statements of accounts and invoices to broker when required

• Regularly following up on unpaid accounts with respective broker until the cash is receipted

• Liaising with credit control department to ensure correct allocation of premiums to correct accounts

• Handling all client queries, complaints and problems

Competencies

• Collaborative

• Good planning and organising skills

• Excellent communication skills

• Networking

• Attention to detail

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan