Job Description

Our client is seeking an experienced UX/UI Design Lead to head the design of user interfaces and the visual and user-experience elements of digital products. This role involves guiding stakeholders and team members in product design and leading the transformation of high-level requirements into interactive, user-friendly designs. Key Responsibilities: Design and Conceptualisation:

• Oversee a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Lead a multidisciplinary team to evolve this system.

Customer Experience Mapping:

• Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.

Internal Client Relationship Management:

• Foster and maintain relationships with internal clients, acting as a trusted business partner. Manage the deployment of internal and/or external resources to support the delivery of business strategies and plans.

Product and Solution Development:

• Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.

Improvement / Innovation:

• Identify and implement improvements in existing business practices, and manage projects or work streams within the organization's change management program, with guidance from senior colleagues.

Personal Capability Building:

• Serve as a subject matter expert in specific technology, policy, regulation, or operational management areas. Stay updated on current and emerging technologies and industry best practices through professional development.

Building Capability:

• Enhance your own capabilities and those of your direct reports within the existing development framework. Provide specialized training or coaching to others across the organization.

Recommendations:

• Suggest changes to policies, processes, standards, and practices to improve operational support.

Customer Needs/Experience Research:

• Lead customer research projects, collecting and analyzing data to understand customer segments, trends, needs, and expectations.

Customer Experiences Implementation:

• Design and manage the implementation of initiatives, tools, and processes to enhance customer experiences.

Performance Management:

• Monitor team performance, allocate tasks, review progress, and take corrective action as needed. Contribute to formal performance management and appraisals.

Competencies: Balances Stakeholders:

• Effectively balance and anticipate the needs of multiple stakeholders, fostering an environment of high ethical standards and cultural sensitivity.

Manages Complexity:

• Navigate complex and ambiguous situations by asking insightful questions and enriching analyses.

Decision Quality:

• Make timely, effective decisions, ensuring compliance with policies and standards. Integrate analysis and experience to make informed decisions.

Cultivates Innovation:

• Encourage and support creative ideas, fostering a collaborative environment to develop new solutions.

Drives Results:

• Achieve outstanding outcomes by emphasizing urgency and challenging unproductive behaviours.

Action Oriented:

• Approach new opportunities and challenges with high energy and enthusiasm, encouraging others to do the same.

Nimble Learning:

• Learn from successes and failures, promoting experimentation to find the best solutions.

Ensures Accountability:

• Hold yourself and others accountable for meeting commitments, tracking performance, and learning from feedback.

Interpersonal Savvy:

• Build rapport and maintain productive relationships with diverse groups, showing tact and sensitivity in difficult situations.

Being Resilient:

• Maintain composure in crises, using hardships as opportunities for growth and learning.

Business Insight:

• Apply business knowledge to drive organizational goals, sharing industry insights with the team.

Directs Work:

• Provide direction, delegate tasks, and remove obstacles to ensure work gets done efficiently.

Skills: Interaction Design, Prototyping, Information Architecture:

• Apply comprehensive knowledge, act independently, and provide guidance and training to others.

Computer Skills:

• Support business processes using standard office equipment and software, providing training to others. Proficient in Microsoft Office and design tools like Adobe Suite, Zeplin, Figma, Sketch, InVision, Axure, and Miro.

Assessment:

• Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.

Verbal and Written Communication:

• Use clear and effective communication skills to express ideas and formulate plans, providing training to others.

Market Research and Analysis:

• Conduct research and analysis to understand market conditions and facilitate the success of brands, products, or services.

Planning and Organising:

• Plan, organize, prioritize, and oversee activities to meet business objectives efficiently, providing guidance and training to others.

Qualifications:

• Matric / Grade 12 / SAQA Accredited Equivalent.
• Relevant design-related qualification (degree/diploma/certificate).

Experience:

• 5+ years of UX/UI design experience.
• Experience in the Financial Services industry preferred.
• At least 1 year of supervisory experience.

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