Job Description

VDI Stack Monitoring Specialist (Senior)
Location: Gauteng
Contract Term: 1 August 2024 - 31 December 2026Be part of a global team responsible for the development and operation of the client Digital Workspace that includes the product Virtual Device (VDI). The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners. This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and appsESSENTIAL SKILLS REQUIREMENTS

• Experience in Azure Monitoring Tools
• Experience in VMWare Horizon Cloud preferable Next Gen
• Experience in Azure Networking
• Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management
• Knowledge of Microsoft Intune
• Knowledge in Scripting (Powershell)
• Experience in VMWare Intelligence
• Experience in VMWare Freestyle
• Experience in operation of Windows Servers (higher then 2016)
• Experience in Windows Client (Windows 10 / 11) OS troubleshooting and patch management
• Experience with Active Directory and GPO
• Experience with Scripting (PowerShell, Python etc.)
• Experience Citrix Xen-Desktop (higher then 7.x) and Xen-App (higher then 7.x) full stack
• Experience Citrix Netscaler (higher then 12.x) and Storefront
• Experience Citrix XenServer (higher then 7.x)
• Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x)
• Experience monitoring tools (Aternity, SCOM, AZURE, Nagius, Dynatrace etc.)
• Experience in troubleshooting in infrastructure
• Experience in data driven monitoring and analytics
• Experience with ITL processes (Incident, Change and Problem management)
• Plan and execute maintenance tasks (change management)
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
• Resolve incident tickets
• Analyze and resolve problem tickets
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
• Microsoft W365
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon)
• Automated problem remediation
• Machine learning (ML) for data analytics
• Network troubleshooting skills
• Understand Rest API technology
• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon)

QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE

• A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification
• 5+ years
• Operations experience with Citrix VDI and App stack
• Experience with windows desktops and server support
• Experience with Windows Terminal Server
• Experience with software packaging and image creation
• Experience with hardware and software lifecycle
• Experience with ITIL processes (Problem, Incident, Change management)

RESPONSIBILITIES

• Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.
• Make sure that the infrastructure for VDI platforms run smoothly
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches

Collaborate with an international product team, external providers, vendors and end-users.

• Treat security as a first-class citizen
• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability
• Work with other IT teams on integration of new features and components

Main function:

• Be responsible for the operations and standardization of the client enterprise VDI infrastructure, platform and desktop components.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
• Continuously work on improving the operational stability
• Work on automation of platform operations, troubleshooting and maintenance topics
• Install, configure, maintain and deploy virtual Apps and desktop images
• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession
• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace)
• Application and Server hardening (e.g., Ivanti)

JorDan Human Resources