Job Description

Job Summary Role Title (Role Level): VDI Stack Monitoring Specialist (Senior) ESSENTIAL SKILLS REQUIREMENTS: Experience in Azure Monitoring Tools Experience in VMWare Horizon Cloud prefereably Next Gen Experience in Azure Networking Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Powershell) Experience in VMWare Intelligence Experience in VMWare Freestyle Experience in operation of Windows Servers (higher then 2016) Experience in Windows Client (Windows 10 / 11) OS troubleshooting and patch management Experience with Active Directory and GPO Experience with Scripting (PowerShell, Python etc.) Experience Citrix Xen-Desktop (higher then 7.x) and Xen-App (higher then 7.x) full stack Experience Citrix Netscaler (higher then 12.x) and Storefront Experience Citrix XenServer (higher then 7.x) Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x) Experience monitoring tools (Aternity, SCOM, AZURE, Nagius, Dynatrace etc.) Experience in troubleshooting in infrastructure Experience in data driven monitoring and analytics Experience with ITL processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services) Microsoft W365 Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon) Automated problem remediation Machine learning (ML) for data analytics Network troubleshooting skills Understand Rest API technology Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services) Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon) WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification 5+ years Operations experience with Citrix VDI and App stack Experience with windows desktops and server support Experience with Windows Terminal Server Experience with software packaging and image creation Experience with hardware and software lifecycle Experience with ITIL processes (Problem, Incident, Change management) WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Be part of a global team responsible for the development and operation of the COMPANY Digital Workspace that includes the product Virtual Device (VDI). Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners. This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the COMPANY Group. Be involved in the maintenance and operation of a global COMPANY Digital Workspace infrastructure for virtual devices. Be a maintenance and operations focused team member for our cloud and on premises VDI platforms. Make sure that the infrastructure for VDI platforms run smoothly Actively work on constantly improving operational excellence including automation and proactive monitoring approaches Collaborate with an international product team, external providers, vendors and end-users. Treat security as a first-class citizen Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability Work with other IT teams on integration of new features and components Main function: Be responsible for the operations and standardization of the COMPANY enterprise VDI infrastructure, platform and desktop components. Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams Continuously work on improving the operational stability Work on automation of platform operations, troubleshooting and maintenance topics Install, configure, maintain and deploy virtual Apps and desktop images Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace) Application and Server hardening (e.g., Ivanti) Worked with Application Monitoring tools WHAT DO WE OFFER YOU? Cutting edge global IT system landscape and processes Flexible working of 1960 hours in a 12-month period High Work-Life balance Remote / On-site work location flexibility Affordable COMPANY Group vehicle promotions (buying or leasing options available, terms and conditions apply) Highly motivating, energetic, and fast-paced working environment Modern, state-of-the-art offices Dynamic Global Team collaboration Application of the Agile Working Model Methodology Ready to take on this exciting role and shape the future of IT monitoring? Apply today by sending your CV toOpen Source (Pty) LtdCompany

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